Senior Director, Sales Operations – Insights

Job not on LinkedIn

November 7

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $206k - $308k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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Zendesk

WebsiteLinkedInAll Job Openings

SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

📋 Description

• Deliver worldwide forecasting and pipeline dashboards that provide a single source of truth for GTM leaders. • Own and continuously refine the forecasting process and cadence structure, ensuring global consistency and alignment. • Define, track, and operationalize pipeline health metrics to improve predictability and sales execution. • Run and facilitate weekly forecast and pipeline reviews, partnering with GTM leadership to drive accountability and outcomes. • Champion AI-driven forecasting and analytics, automating manual processes and surfacing actionable insights at scale. • Leverage Clari, Salesforce, Tableau, Gong, Groove, and Slack to streamline GTM processes and reporting. • Lead and develop a high-performing analytics team of 7, fostering a culture of growth, innovation, and accountability. • Act as a strategic advisor to the VP of GTM Sales Operations, shaping revenue strategy and investment decisions.

🎯 Requirements

• 12+ years of experience in Sales Operations, GTM Strategy, or Revenue Operations • Deep expertise in forecasting, pipeline management, and sales analytics at global scale. • Hands-on experience with Clari (required), plus Salesforce, Tableau, Gong, Groove, and Slack. • Track record of introducing AI/automation into GTM workflows to drive efficiency and accuracy. • Leadership experience managing and scaling analytics or operations teams. • Strong executive presence and communication skills, with a history of influencing C-suite leaders. • Ability to balance strategic vision with executional rigor, leading at both the 30,000-foot and tactical levels.

🏖️ Benefits

• Bonuses • Benefits • Flexible working hours