Senior Platform Architect - Contact Center Technologies

Job not on LinkedIn

July 4

Apply Now

Receive Emails with Similar Jobs

Zendesk

WebsiteLinkedInAll Job Openings

SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

📋 Description

• Architect and Optimize Contact Center Solutions. • Lead Technical Strategy and Roadmap. • Provide Technical Leadership and Mentorship. • Drive Innovation and Emerging Technology Adoption. • Ensure Security, Compliance, and Best Practices. • Support Pre-Sales Activities.

🎯 Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or Business Administration. • Minimum of 10 years in solution architecture, with at least 5 years in contact center technologies, including Amazon Connect CRM/CX Technologies, preferably Zendesk. • Strong proficiency in designing and implementing scalable solutions using Zendesk, Amazon Connect, AWS services. • Excellent verbal and written communication skills. • Demonstrated ability to lead cross-functional teams.

🏖️ Benefits

• Flexibility to work remotely for part of the week. • Collaborative office spaces for teams to connect and learn. • Commitment to diversity, equity, and inclusion in the workplace.