Customer Success Specialist

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ZeroTek

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SaaS • Security • Enterprise

ZeroTek is a Managed Service Provider (MSP) platform that specializes in integrating with Okta to offer Identity and Access Management (IAM) solutions. By delivering Okta as a service, ZeroTek enables MSPs to resell, deploy, and manage Okta's security solutions for small to medium-sized businesses (SMBs). The platform simplifies the management of IAM by providing a multi-tenant approach where MSPs can oversee all their customers through a single interface. ZeroTek focuses on improving security services by making it easier for MSPs to secure their clients' systems with multi-factor authentication (MFA) and single sign-on (SSO) capabilities. ZeroTek's services include professional guidance, training, support, and customization to ensure effective and streamlined deployment for MSPs.

11 - 50 employees

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 Non Equity Assistance on 2020-09

📋 Description

• Support onboarding for new MSP partners—coordinating setup tasks, preparing materials, and ensuring smooth handoff to technical teams. • Assist in monitoring customer health signals, usage, and adoption. • Join partner calls to take notes, follow up on action items, and ensure timely completion. • Schedule & host partner calls throughout partner journey; e.g. for kickoff, billing training, check-ins, etc. • Respond to partner questions through email with clarity and professionalism. • Maintain accurate CRM updates and internal documentation. • Prepare Quarterly Business Review (QBR) materials, reports, and summaries for senior team members. • Assist with gathering customer feedback and surfacing insights to CS leadership. • Identify expansion or optimization opportunities and flag them for improvement.

🎯 Requirements

• 2+ years in customer success, support, onboarding, or account management • Demonstrated experience communicating directly with customers (not only internal stakeholders) • Strong attention to detail—especially in written communication and follow-through • Coachable, open to feedback, and eager to learn new processes and improve quickly • Clear, professional communication skills (written and verbal) • Highly organized, reliable, and comfortable managing multiple tasks • Positive, proactive attitude—willing to jump in and help wherever needed • Able to work remotely with strong ownership and follow-through.

🏖️ Benefits

• Competitive salary • Employee stock options (equity) • Comprehensive benefits package • Flexible remote work environment • Structured onboarding and training • Career progression opportunities