Partner Success Manager, Luxury Travel

November 5

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Zicasso

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B2C • eCommerce • Travel

Zicasso is an online luxury travel service that connects discerning travelers with a curated network of travel specialists. Zicasso provides customized itineraries and personalized travel planning to ensure memorable and unique travel experiences. With a focus on high-end and tailored travel solutions, Zicasso caters to clients seeking specific and bespoke travel experiences.

51 - 200 employees

👥 B2C

🛍️ eCommerce

📋 Description

• Build and manage strong relationships with assigned travel partners, focusing on improving their sales performance and revenue contribution. • Analyze travel partners' sales performance and best practices to identify opportunities for revenue growth. • Utilize your in-depth knowledge of trip design to create and implement tailored coaching plans that help partners craft compelling travel plans, ultimately boosting conversion rates and average trip prices. • Monitor partner sales metrics and provide data-driven feedback for continuous optimization. • Conduct video coaching calls to assess partners' adherence to Zicasso’s best practices and create actionable monthly improvement plans. • Lead onboarding and training sessions for new travel specialists, emphasizing sales strategies and best practices. • Design scalable training processes that combine e-learning and personal coaching, covering topics such as consultative selling, up-selling techniques, and Zicasso’s platform features. • Contribute to best practices documentation and maintain Zicasso’s online learning center. • Ensure partners deliver exceptional traveler experiences, strong sales performance, and adherence to Zicasso’s best practices. • Identify and drive scalable process improvements to enhance partner success. • Intervene when necessary to resolve traveler-related issues with partners. • Strengthen Zicasso’s global travel specialist network by fostering long-term, collaborative relationships. • Collaborate cross-functionally with internal teams to address partner challenges and identify growth opportunities.

🎯 Requirements

• 5+ years of sales experience in the travel industry, with a strong emphasis on luxury travel and a proven background in trip design and itinerary creation • Exceptional interpersonal skills with a proven ability to initiate, build, and maintain strong professional relationships. • Self-motivated and proactive, willing to go the extra mile in a fast-paced, start-up-like environment to drive team and company success. • Passionate about travel—experience visiting multiple countries and a deep curiosity about international destinations is highly desirable. • Strong verbal and written communication skills with the ability to convey ideas clearly and concisely in English. • Highly organized and detail-oriented, delivering high-quality, error-free work. • Goal-driven and self-disciplined, able to independently meet and exceed performance targets. • Excellent time management skills, with the ability to balance multiple priorities efficiently. • Tech-savvy and adaptable, comfortable learning new software to track and achieve team objectives. • Proficiency in Google Workspace (Docs, Sheets, Slides) and ability to leverage these tools effectively. • Creative problem-solving skills, with the ability to think strategically and implement solutions. • Flexibility in work hours to accommodate global partners, including occasional video meetings outside standard business hours.