Customer Support Specialist

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October 18

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ZipHR

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HR Tech • SaaS • B2B

ZipHR is a company that provides innovative HR software solutions designed to streamline and transform workforce management. Their comprehensive platform offers a range of tools including core HR, payroll, attendance tracking, expense management, performance evaluation, and task management. The software integrates seamlessly with existing HR and ERP systems, providing businesses with a fully integrated and configurable suite of HR solutions. ZipHR offers services such as recruitment, managed payroll, and remote team management, focusing on enhancing workplace productivity, reducing administrative costs, and improving talent retention. With a secure and cloud-based system, ZipHR enables efficient management of human resources and operations, making it an ideal choice for enterprises with complex HR needs.

11 - 50 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

📋 Description

• - Manage customer inquiries via **tickets and live chat**, providing accurate and timely assistance. • - Troubleshoot product or service-related issues and ensure resolutions meet quality standards. • - Update and maintain the **Knowledge Center** to help customers find information easily. • - Collaborate with internal teams to share customer insights and suggest process improvements. • - Identify recurring issues and contribute ideas to improve efficiency and user experience.

🎯 Requirements

• **Hard Skills** • - Excellent written and spoken English communication skills. • - Proficiency in using **CRM systems**, chat platforms, and ticketing tools. • - Ability to write **clear and concise** documentation, FAQs, or help articles. • - Strong attention to detail and analytical problem-solving abilities. • **Soft Skills** • - Empathetic and patient communicator. • - Proactive, resourceful, and adaptable in fast-paced settings. • - Team-oriented but comfortable working independently. • - Passion for helping people and delivering exceptional customer experiences. • **Experience** • - At least **1 year of experience** in a customer support or related role. • - Experience in a **SaaS** or **tech-based** environment is a plus.

🏖️ Benefits

• **What’s in store for you?** • - Work with a supportive, growth-minded team. • - Opportunity to shape customer experience and processes. • - Career development in a company that values your input and growth. • **Benefits**✨ Comprehensive training** 🌱 Growth opportunities** 🤝 Collaborative team culture** 💼 100% Remote Setup