Customer Experience Specialist

🕒 July 24

🇺🇸 United States – Remote

💵 $21 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Zocdoc

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏥 Healthcare

⚕️ Healthcare Insurance

🏪 Marketplace

💰 $150M Private Equity Round on 2021-02

Healthcare • Healthcare Insurance • Marketplace

Zocdoc is a digital health platform that connects patients with healthcare providers, allowing users to book appointments online with doctors and dentists who accept their insurance. The service offers a wide range of specialties, including primary care, dentistry, ob-gyn, dermatology, and psychiatry, among others. Zocdoc aims to make healthcare access easier by providing an app for appointment scheduling and management, enhancing the visibility and reputation of healthcare providers through verified reviews, and serving as a partner for health systems and private practices. The company does not provide medical advice but facilitates the connections and processes necessary for patients to access healthcare services efficiently.

📋 Description

• Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively • Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience • Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effectively • Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels • Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method

🎯 Requirements

• Excellent communication and interpersonal skills, both in verbal and written form • Customer service experience, preferably in a healthcare or technology-related field • Strong problem-solving abilities and adaptability in a fast-paced environment • Exceptional organizational skills and attention to detail • Dedication to delivering best-in-class customer service and promoting Zocdoc's mission.

🏖️ Benefits

• Flexible work environment • Competitive PTO • 100% paid employee health benefit options (including medical, dental, and vision) • 401(k) with employer funded match • Corporate wellness program with Wellhub • Sabbatical leave (for employees with 5+ years of service) • Competitive paid parental leave and fertility/family planning reimbursement • Cell phone reimbursement • Employee Resource Groups and ZocClubs to promote shared community and belonging • Great Place to Work Certified