Customer Service Business Analyst – Training Lead

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9 hours ago

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Zoetis

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Biotechnology • Pharmaceuticals • Science

Zoetis is the world's leading animal health company, committed to nurturing the world and humankind by advancing care for animals. With over 70 years of innovation, Zoetis develops a broad portfolio and pipeline of medicines, vaccines, diagnostics, and technologies that span a continuum of care to predict, prevent, detect, and treat animal illnesses. Operating in more than 100 countries, the company supports livestock farmers, veterinarians, and pet owners around the globe. Zoetis is driven by science and their shared passion for the human-animal bond, aiming to create a more sustainable and healthier world for all.

10,000+ employees

Founded 1952

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

📋 Description

• Design, develop, and deliver comprehensive training programs for onboarding, cross-training, ongoing skill development, and readiness for new products or system enhancements. • Facilitate knowledge-sharing sessions, best-practice roundtables, and peer learning opportunities to promote continuous improvement. • Create, maintain, and enhance SOPs, job aids, knowledge articles, and reference guides to ensure accuracy, version control, and alignment with current business processes. • Develop standardized performance scorecards for individuals and teams to drive accountability and transparency. • Analyze operational metrics and conduct periodic data integrity audits to identify trends, improvement opportunities, and ensure reporting accuracy.

🎯 Requirements

• Bachelor’s degree required • Minimum of 4 years of experience within a Reference Laboratory, Diagnostics, or equivalent business structure • 2 years of experience in training, coaching, or developing people required • Experience in a Customer Service role • Experience analyzing operational metrics and building performance dashboards • Strong knowledge of Customer Service systems such as Salesforce, SAP, Five9, LIS and Microsoft Office (advanced Excel)

🏖️ Benefits

• healthcare and insurance benefits beginning on day one • a 401K plan with a match and profit-sharing contribution from Zoetis • 4 weeks of vacation