Customer Success Manager

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4 days ago

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zvoove

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SaaS • HR Tech • Recruitment

zvoove is a cloud software and services provider that digitizes and automates end-to-end business processes for staffing (Personaldienstleistung) and facility service companies. It offers modular cloud ERP and workforce management products—recruiting (AI-powered), payroll/managed payroll, time tracking, scheduling/disposition, invoicing, DMS, analytics and reporting—along with professional services, training, and support to optimize recruiting, payroll, and operations at scale.

501 - 1000 employees

☁️ SaaS

👥 HR Tech

🎯 Recruiter

📋 Description

• You act as a trusted advisor to customers, driving value realization and long-term retention while identifying risks early • Maintain and expand customer relationships across multiple levels (from executive management to operational teams) • Support customers in their digital transformation, including change management and the establishment of Centers of Excellence • Conduct quarterly reviews and identify opportunities for improvement and growth • Apply product knowledge to help customers derive maximum value from our solutions • Together with our Customer Success team, respond to customer support inquiries • Regularly monitor metrics to identify potential risks early and take proactive steps to mitigate them before contract renewal • Identify upsell and expansion opportunities • Serve as the voice of the customer and share customer feedback and insights to drive product and service improvements

🎯 Requirements

• Solution-oriented individual with experience managing strategic customer relationships • Proven experience in strategic relationship management at the executive level • Ability to translate complex technologies into business value • Experience managing complex projects and key accounts • Excellent communication and leadership skills • Effective collaborator across cross-functional teams • Ideally, experience in the HR or staffing services industry • Flexibility to travel as needed • Fluent in German and English

🏖️ Benefits

• Work in an empathetic and appreciative team • The opportunity to apply your knowledge and personal strengths, further qualify yourself and develop professionally • Start with a structured onboarding and learn on the job, through training, or informal learning formats (e.g., zvoove Garage) in interdisciplinary and international teams • Opportunity to participate in the benefits of our hybrid work concept, including office, home office and mobile work • Modern tech stack and agile working methods are standard