Remote Customer Support Manager Jobs in Canada

Search 19 work from home customer support manager positions available in Canada. Your career in truly remote companies - apply today.

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Customer Support Manager
🇨🇦 Canada – Remote
💵 Minimum Salary
⚪️ Experience
19 Jobs
🆕 Date Added

2 days ago

Cryptio

11 - 50

₿ Crypto

💸 Finance

💳 Fintech

Customer Support Team Lead overseeing daily operations of Level 1 Support team at Cryptio. Ensuring customer satisfaction and team development within the crypto economy.

🇨🇦 Canada – Remote

💰 $10M Series A on 2022-06

⏰ Full Time

🟠 Senior

💝 Customer Support

Customer Success Manager

3 days ago

Job not on LinkedIn

Lendesk

51 - 200

💸 Finance

💳 Fintech

🤝 B2B

Customer Success Manager aiding U.S. expansion for fintech company Lendesk. Responsible for client onboarding, engagement, and support operations for customer success.

🇨🇦 Canada – Remote

💵 $60k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

Customer Success Manager

3 days ago

Job not on LinkedIn

Traqq

51 - 200

🤝 B2B

⚡ Productivity

☁️ SaaS

Customer Success Manager at Hubstaff managing mid-market customer journey and ensuring retention. Collaborating with multiple teams for customer onboarding and value realization.

🇨🇦 Canada – Remote

💵 $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

Customer Success Manager

3 days ago

Job not on LinkedIn

Amplify

1001 - 5000

📚 Education

Customer Success Manager at Amplify managing Shopify merchants remotely. Focused on adoption, retention, and growth through strategic business engagements and ongoing support.

🇨🇦 Canada – Remote

💰 Series C on 2023-05

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

Customer Success Manager

5 days ago

Job not on LinkedIn

Encircle

51 - 200

Customer Success Manager ensuring customer success and driving software adoption with Encircle's property insurance solutions. Building relationships and managing customer accounts in a remote-first environment.

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🗣️🇫🇷 French Required

November 25

AgencyAnalytics

51 - 200

☁️ SaaS

🤝 B2B

Customer Success Manager joining a dedicated team to assist North American customers using our SaaS platform. Responsible for onboarding, customer meetings, and customer feedback management.

🇨🇦 Canada – Remote

💵 $60k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

November 25

Jobber

501 - 1000

☁️ SaaS

🤝 B2B

Manager, Customer Support leading a team at Jobber to enhance customer experience in the customer success department. Managing support functions while driving effectiveness and efficiency across communications.

🇨🇦 Canada – Remote

💵 $87.7k - $118.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Customer Success Manager

November 25

Job not on LinkedIn

FABSTATION

11 - 50

🥽 AR/VR

☁️ SaaS

🤝 B2B

Customer Success Manager for FabStation, enhancing customer relationships in the augmented reality construction software sector. Driving onboarding, retention, and upselling efforts for value maximization.

🇨🇦 Canada – Remote

💵 $85k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🗣️🇫🇷 French Required

🗣️🇪🇸 Spanish Required

🗣️🇮🇹 Italian Required

November 20

HubSpot

1001 - 5000

🤝 B2B

☁️ SaaS

Customer Success Manager helping customers realize their value with HubSpot's platform. Building trust and delivering exceptional customer support for overall growth and satisfaction.

🇨🇦 Canada – Remote

💵 $72k - $108k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🗣️🇫🇷 French Required

Customer Support Specialist

November 9

Job not on LinkedIn

Practice EHR

51 - 200

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

Customer Support Specialist providing problem-solving and training for clients at Practice Better. Role includes contributing to customer support processes and ensuring satisfaction.

November 6

Clariti

51 - 200

🏛️ Government

🏢 Enterprise

Senior Manager/Manager role leading customer support at Clariti, a company empowering governments with citizen experiences. Focus on team performance and operational management while driving customer satisfaction.

Client Success Manager

November 3

Job not on LinkedIn

First Due

51 - 200

🤖 Artificial Intelligence

☁️ SaaS

Client Success Manager at First Due, leading client relationships with public safety agencies in Canada. Focusing on retention, upselling, and product training for optimal use.

🇨🇦 Canada – Remote

💵 $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

Customer Support Specialist

October 30

Job not on LinkedIn

UserTesting

501 - 1000

☁️ SaaS

🏢 Enterprise

🤝 B2B

Customer Support Specialist guiding users through issues via email, chat, and phone. Demonstrating empathy and achieving satisfaction goals while using various troubleshooting tools.

🇨🇦 Canada – Remote

💰 Grant on 2020-11

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Customer Success Specialist

October 23

Job not on LinkedIn

Copper

51 - 200

☁️ SaaS

🤝 B2B

🏢 Enterprise

Customer Success Specialist for Copper, enhancing customer adoption and satisfaction through engagement and consulting. Driving strategic initiatives and collaboration with various teams in a remote role.

🇨🇦 Canada – Remote

💵 $70k - $85k / year

💰 $15M Series C on 2019-05

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

Customer Success Manager

October 5

Job not on LinkedIn

MindBridge

51 - 200

🤖 Artificial Intelligence

💸 Finance

Customer Success Manager ensuring value delivery from MindBridge's AI-powered finance platform. Driving customer satisfaction and engagement through proactive support and strategic account management.

October 2

Leap Tools

51 - 200

🥽 AR/VR

🛍️ eCommerce

🛒 Retail

Customer Success Manager responsible for managing the customer lifecycle for a tech company. Engaging with Enterprise clients and serving as their trusted partner to ensure satisfaction and success.

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

Customer Success Manager

June 4

Job not on LinkedIn

Sama

11 - 50

👥 HR Tech

🏢 Enterprise

☁️ SaaS

Join Sama in empowering workplaces through tailored development and coaching. Lead client success and relationship management remotely.

🇨🇦 Canada – Remote

💵 €40k - €60k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🗣️🇫🇷 French Required

Customer Success Manager

January 25

Job not on LinkedIn

Beyond Cloud Consulting

11 - 50

☁️ SaaS

🏢 Enterprise

Beyond Cloud seeks a Customer Success Manager to lead ERP project delivery and client satisfaction.

Customer Success Manager

January 24

Job not on LinkedIn

Easy Outsource

11 - 50

🤝 B2B

🎯 Recruiter

☁️ SaaS

Join our client as a Customer Success Manager working with attendees of world-class events.

Remote customer support manager salary expectations in Canada

The average salary for remote customer support managers in Canada is CA$171,785 per year. This is based on data from 5 job openings. Our advanced AI searches the internet for remote job openings and posts them on our website. We use the salary data from these job postings to calculate salary expectations.

Below is a breakdown of salary data by years of experience:

ExperienceNumber of roles analyzedAverage Salary

🟡 Mid-level Customer Support Manager (2-4 yrs)

2CA$121,875

🟠 Senior Customer Support Manager (5-9 yrs)

3CA$205,058

How long does it take for companies to hire a remote customer support manager in Canada?

We analyzed 5 job listings in the last year and found it takes about 50 days for employers to close a job opening.

The most in-demand skills for customer support managers in Canada

We reviewed 5 job postings and found the top 10 skills employers are asking for most often are:

Ai/ml concepts50.0%
Api integrations50.0%
B2b saas50.0%
Client support50.0%
Coaching50.0%
Cross-functional collaboration50.0%
Customer service50.0%
Documentation50.0%
Incident management50.0%
Javascript50.0%

Frequently asked questions

You need strong communication and interpersonal skills, problem-solving abilities, and experience with customer relationship management (CRM) software. Time management, empathy, and adaptability are also crucial in a remote environment.

Typically, you need a degree in business, communications, or a related field, along with relevant experience in customer support or management. Certifications in customer service or leadership can enhance your qualifications.

Responsibilities include leading and training support teams, managing customer inquiries and issues, implementing customer service strategies, analyzing feedback for improvements, and ensuring team performance aligns with company goals.

Benefits include flexible scheduling, the possibility of a better work-life balance, reduced commuting, and the opportunity to work with diverse clients and teams globally. Remote roles also often provide a comfortable work environment.

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