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11:11 SYSTEMS

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2020

💼 Beratung

🏥 Gesundheitswesen

📦 Logistik

Consulting • Healthcare • Logistics

11:11 Systems ist ein führender Anbieter von Cloud-Lösungen, der Dienstleistungen wie Managed Public und Private Cloud, Datenschutz, Notfallwiederherstellung und Sicherheit anbietet. Das Unternehmen konzentriert sich darauf, IT-Infrastrukturen für Unternehmen zu modernisieren, die Widerstandsfähigkeit gegen Bedrohungen zu verbessern und das Management durch fortschrittliche Technologien zu vereinfachen. Mit über 40 Jahren Erfahrung nutzt 11:11 Systems seine tiefgreifende Expertise, um Lösungen für verschiedene Branchen wie Bildung, Regierung und Gesundheitswesen anzupassen und so hohe Sicherheits- und Konformitätsstandards für seine Kunden zu gewährleisten.

Beschreibung

• Manage a team of Enterprise Solution Managers • Proactively track ESM deliverables and ensure that state of accounts remain green. • Ensure that ESMs conduct Quarterly Business Reviews with customers and other strategic client meetings requested by customers. • Conduct quarterly account Lifecycle Management audits to verify the state of the account is properly aligned with service management policies. • Participate in Problem management process calls and provide guidance and advice to ensure timely communication of RCA and permanent solution. • Establish and maintain trusted customer relationships, identify opportunities, and solicit feedback to drive service improvement and customer satisfaction. • Provide technical and strategic direction to the team from initial solution design to steady-state. • Ensure ESMs carry out lifecycle management activities, maintain technical documentation, production & recovery configurations, application dependency maps and runbooks. • Responsible for tracking and securing contract renewals. • Manage escalations effectively and ensure continuous feedback is being provided to team. • Build trusted relationships with both internal & external teams to ensure timely resolution of escalations and high priority issues. • Responsible for maintaining a high performing team and minimizing attrition. • Be innovative and drive service management and business improvements. • Responsible for consistently improving customer satisfaction and reference ability. • Provide assistance and ensure ESMs develop recovery strategies to meet customer RTO/RPO and conduct periodic testing to document recoverability.

🎯 Anforderungen

• Bachelor's degree in Computer Science, Engineering, or a related field • 10 to 12 years of professional IT experience with at least 5 years of people & team management experience related to Enterprise Architecture/Engineering within complex environments. • Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc. • At least one professional certification (e.g. ITILv3, TOGAF, PRINCE2 etc.), or equivalent demonstrable skills and experience. • 3+ years of demonstrated experience in Disaster Recovery Design and Solutions • Fair knowledge and experience on multiple infrastructure components • Familiarity with automated discovery and CMDB. • Working understanding of ITIL and Service Management. • Hands-on experience with ServiceNow a plus. • Advanced knowledge of Multi-Tier Application architecture design. • Excellent knowledge of DR principles and practice. • Ability to take a leading role in technically complex engagements. • Ability to lead effectively and calmly internal and customer technical staff through crisis events and escalations.

🏖️ Vorteile

• Comprehensive healthcare plan options • Retirement plan with company match • Life, other supplemental insurances • Paid time off and company holidays • New Parent Leave • Wellness programs