Director, Client Success

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Medsuite Inc

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1 - 10 Mitarbeiter

⚕️ Krankenversicherung

☁️ SaaS

Healthcare Insurance • SaaS • HealthTech

Medsuite Inc. ist eine digitale Plattform, die darauf abzielt, das Gesundheitsmanagement zu optimieren und die Patientenversorgung zu verbessern. Sie bietet Gesundheitsdienstleistern Werkzeuge, um Patientenakten, Termine und Kommunikation effizient zu verwalten und gleichzeitig benutzerfreundlichen Zugang sowohl für Patienten als auch Anbieter zu gewährleisten.

Beschreibung

• Overseeing and ensuring that Manager, Client Success maintain and develop a strong and long-term relationship with clients • Monitoring client performance and ensuring Client Success standards are met • Utilizing KPI tools and other analytics to manage and provide reporting and visibility on performance and health of all internal and external clients • Mentoring assigned Manager, Client Success in managing assigned clients to meet expectations, and exceed when opportunities arise • Establishing and ensuring client face-to-face meetings occur with CRM at a regular frequency • Analyzing client results proactively to identify revenue cycle and client success related issues and work collaboratively with Operations, Business Services teams, and leadership to implement solutions • Ensuring client concerns are escalated and resolved in a timely manner • Assisting implementation team and Manager, Client Success on new client/expansions implementations • Compliance and adherence to applicable healthcare and security regulations • Responsible for the oversight, mentorship, and growth of assigned Client Success colleagues

🎯 Anforderungen

• High School Diploma or GED • Bachelor’s Degree in business, healthcare management, or related field preferred • At least five years (5) in healthcare, revenue cycle management, or related field • Basic familiarity with medical billing and terminology • Ability to read, understand, and apply state/federal laws, regulations, and policies • Ability to communicate with diverse personalities in a tactful, mature, and professional manner • Ability to remain flexible and work within a collaborative and fast paced environment • Ability to deliver high quality service excellence with high attention to detail • Understand and comply with company policies and procedures • Proven strong leadership/management skills to manage, motivate, and set expectations with team members • Strong presentation development and delivery skills • Strong knowledge in RCM, accounting, and/or finance • Strong customer service and customer facing skills • Strong judgment skills and problem-solving skill • Strong oral, written, and interpersonal communication skills • Strong time management, organizational, and decision-making skills • Strong knowledge of Outlook and RCM software or equivalent workflow management software

🏖️ Vorteile

• Ventra performance-based incentive plan • Referral bonus