Manager, Correspondence

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Medsuite Inc

WebsiteLinkedInAlle Stellen

1 - 10 Mitarbeiter

⚕️ Krankenversicherung

☁️ SaaS

Healthcare Insurance • SaaS • HealthTech

Medsuite Inc. ist eine digitale Plattform, die darauf abzielt, das Gesundheitsmanagement zu optimieren und die Patientenversorgung zu verbessern. Sie bietet Gesundheitsdienstleistern Werkzeuge, um Patientenakten, Termine und Kommunikation effizient zu verwalten und gleichzeitig benutzerfreundlichen Zugang sowohl für Patienten als auch Anbieter zu gewährleisten.

Beschreibung

• Responsible for the daily operations of both teams and Mailroom • Manages the Correspondence, Collection, and Mailroom Team including oversight of daily operations • Orients new employees and trains staff according to processes for optimal performance • Counsels’ staff and disciplines employees in accordance with company policy and procedures • Plans, monitors, appraises, and reviews staff job contributions to ensure productivity and performance • Implements cross functional training and succession planning as allowable • Oversees and manages the overall health and management of the day-to-day correspondence, collection, and mailroom activities • Evaluates, designs, and implements improvement initiatives to deliver increased productivity, process efficiency, improved quality and deliver an industry leading customer experience • Implements, monitors, and analyzes report data to effectively and efficiently manage operation and throughput for the correspondence and collection department performance • Ensures appropriate staffing coverage, scheduling changes, and overall work force management • Tracks trends to monitor opportunities for enhancements, innovative solutions, and continuous process improvements • Performs special projects and other duties as assigned.

🎯 Anforderungen

• High School Diploma or GED • Bachelor’s degree in Business or equivalent or at least two (2) years of supervisory/management experience • One (1) year of healthcare customer service experience preferred • Working knowledge of scheduling/work force management software • Knowledge of customer service best practices, processes, and procedures • Knowledge of medical billing department processes and procedures • Strong customer service skills • Strong supervisory/management skills • Strong word processing, spreadsheet, and database software skills • Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages; and working with decimals • Strong management level oral, written, and interpersonal communication skills • Strong analytical skills • Strong problem-solving skills • Strong time management skills • Strong continuous process improvement skills • Strong detail orientation skills • Strong organizational skills • Ability to foster an environment of customer satisfaction and demonstrated outcomes • Ability to read, understand, and apply state/federal laws, regulations, and policies.

🏖️ Vorteile

• Ventra performance-based incentive plan • Referral Bonus