Customer Success Manager

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Abnormal Security

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501 - 1000 Mitarbeiter

🔒 Cybersecurity

Cybersecurity

Abnormal bietet umfassenden Schutz vor der größten Bandbreite an Angriffen, darunter Phishing, Malware, Ransomware, Social Engineering, CEO‑Fraud, Kompromittierung der Supply Chain, Kompromittierung interner Konten, Spam und Graymail.

Beschreibung

• Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them • Schedule, prepare and deliver Business Reviews for customers • Increase customer adoption of key platform features and best practices • Maintain a deep understanding of our product and roadmap • Educate customers on the most relevant features and functionality • Understand customer’s industry trends and business challenges • Develop and nurture Abnormal AI champions within your customer’s organization • Engage customers’ senior decision makers to shape Success Planning • Proactively monitor customer health and identify remediation options • Partner with Abnormal AI Account Team to ensure customer renewals

🎯 Anforderungen

• 2+ years experience in a CSM capacity, with 5+ yrs. experience in an enterprise SaaS product support environment • Strong experience with building and developing long-lasting executive-level relationships at F500 companies • Action-oriented, with the ability to quickly assess and integrate inputs across functions • Strong analytical and organizational skills • Strong written, spoken, and presentation skills • Proven ability to introduce and review new product features • Strong technical troubleshooting skills • Previous experience with Internet and networking technologies • Well versed with using case management systems and CRM’s (e.g., SFDC / JIRA) • Bachelor of Science in Computer Engineering/Computer Science or similar work experience required

🏖️ Vorteile

• Professional development opportunities • Health insurance • Remote work options