Senior Client Success Manager

🕒 vor 3 Tagen

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Absorb Software

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2003

☁️ SaaS

📚 Bildung

🏢 Unternehmen

💰 €59.000.000 Private Equity Round - Absorb LMS im 2017-09

SaaS • Education • Enterprise

Absorb Software ist ein KI-gestützter Anbieter von Learning Management Systemen (LMS), der eine cloud-basierte Plattform für unternehmensweites Training, Onboarding, Compliance, Upskilling, Kundenbildung und Partnerunterstützung bereitstellt. Die SaaS-Plattform umfasst Kursautoren, eine umfangreiche Inhaltsbibliothek, Berichterstellung und Analysen, Integrationen mit HCM/CRM-Systemen, E-Commerce für den Verkauf von Kursen und KI-Agenten zur Personalisierung des Lernens und zur Vereinfachung der Administration. Absorb richtet sich an HR-, L&D-, Compliance-, Customer-Success- und Partner-Teams in Organisationen jeder Größe und legt besonderen Wert auf Skalierbarkeit, Sicherheit und messbaren ROI.

Beschreibung

• Understand Together's mentorship software and apply software implementation best practices to launch mentorship programs. • Work with the employee data and file types such as CSV, Excel, and basic HRIS data that drive program builds, including CSV and Excel files and basic HRIS data. • Familiarity with SSO, Outlook/Gmail Calendars, Slack and Teams to implement programs and resolve day-to-day technical challenges, on your own or with others. • Drive product adoption and seat utilization through the middle of the contract, partnering with Account Management in QBRs that show measurable progress toward customers' business goals. • Reduce churn and maximize contract value by ensuring customers realize ongoing value so that renewal is an easy decision, and by generating referrals and sales-qualified leads (SQLs) through advocacy. • Maintain knowledgeable, timely responses to customer needs to build credibility and trust. • Collaborate with customers, Account Management, and product managers to solve problems. • Communicate strategy, rationale, and progress within the team and to external stakeholders. • Support teammates with their projects, document team trainings and best practices, and help improve the Customer Success function. • Participate in recruiting, performance reviews, performance management, promotions, and career planning in partnership with your manager.

🎯 Anforderungen

• 4–6+ years of experience in B2B SaaS Customer Success, Account Management, or a related field, with exposure to Enterprise accounts. • Experience managing a book of Mid-Market and Enterprise accounts with clear accountability for retention and customer outcomes, measured on time to value (TTV), utilization, and Gross Revenue Retention (GRR). • Proficiency in using AI tools to drive productivity, deepen customer understanding, and elevate the quality of customer engagement and strategic output. • Demonstrated ability to own onboarding and adoption through to early value, with a track record of regular, on-time go-lives. • Strong commercial acumen, with a clear understanding of how value realization drives renewals, expansion, referrals, and sales-qualified leads (SQLs). • Experience building and executing account and adoption plans in partnership with Account Management, including co-leading QBRs that show measurable progress toward customers' business goals. • Working knowledge of software implementation best practices. • Comfort working with employee data and common file types like CSV, Excel, and basic HRIS data. • Ability to translate technical capabilities into business-relevant outcomes for a range of stakeholders. • Strong stakeholder management skills, with experience engaging at senior and executive levels. • Cross-functional skills to document best practices and help improve the Customer Success function.

🏖️ Vorteile

• Fully remote-first work with flexible work arrangements • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location • New Hire Equipment Allowance and monthly Flex Allowance to support your success • Endless opportunity for career growth and internal mobility • Employee driven DE&I programs