Customer Success Manager

🕒 vor 3 Tagen

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

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n8n

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2019

☁️ SaaS

🤖 Künstliche Intelligenz

🏢 Unternehmen

SaaS • Artificial Intelligence • Enterprise

n8n ist eine sichere, KI-native Plattform für Workflow-Automatisierung, die für technische Teams entwickelt wurde. Sie ermöglicht es, autonome, mehrstufige Agenten zu erstellen und Workflows über verschiedenste Anwendungen hinweg mit unbegrenzten Integrationen zu automatisieren. Dank Unterstützung für sowohl Code als auch eine benutzerfreundliche Oberfläche können Unternehmen Abläufe optimieren, IT- und Sicherheitsprozesse verbessern und ihr CRM deutlich stärken – bei gleichzeitiger Einhaltung von Compliance-Anforderungen und Gewährleistung geschäftskritischer Verfügbarkeit.

Beschreibung

• Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal • Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes • Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges • Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions • Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment • Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact • Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth • Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience • Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities

🎯 Anforderungen

• Enterprise Customer Success experience • Value & outcomes mindset • Technical fluency • Commercial acumen • Operational rigor • Clear, high-trust communication • Cross-functional leadership • Builder mindset in ambiguity • Automation + AI curiosity (nice-to-haves) • Startup/scale-up experience (nice-to-haves) • Multi-region collaboration experience (nice-to-haves) • Technical or STEM education (nice-to-haves) • Familiarity with n8n or similar platforms (nice-to-haves)

🏖️ Vorteile

• Competitive compensation 💸 – We offer fair and attractive pay. • Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. • Work/life balance 🏖️ – We work hard but ensure you have time to recharge: • Europe: 30 days of vacation, plus public holidays wherever you are. • US: 20 vacation days, 8 sick days, plus public holidays wherever you are. • Health & wellness 🩺 – • Europe: We provide benefits according to local country norms. • US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. • Future planning 💰 – • Europe: We provide pension contributions according to local country norms. • US: 401(k) retirement plan with a 4% employer match. • Financial security 🛡️ – • Europe: We provide benefits according to local country norms. • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. • Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. • A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! • Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. • Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. • AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. • Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.