Customer Success Specialist, Bilingual English and Spanish

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🕒 vor 3 Tagen

🏄 California, Colorado – Remote

🏄 California – Remote ⛰️ Colorado – Remote

💵 $29 - $35 / Stunde

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

Jetzt Bewerben

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Remo

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

☁️ SaaS

🏢 Unternehmen

🤝 B2B

SaaS • Enterprise • B2B

Remo ist eine umfassende Online-Event-Management-Plattform, die entwickelt wurde, um virtuelle Veranstaltungen wie Konferenzen, Webinare, Jobmessen und mehr zu veranstalten. Mit dem Fokus auf der Schaffung von echten, authentischen Interaktionen bietet die Plattform von Remo eine Vielzahl von Funktionen für verschiedene Veranstaltungsarten, einschließlich virtuellem Netzwerken, Veranstaltungsplanung, Registrierung und Ticketing. Die Plattform bietet Werkzeuge, um die Teilnehmerbindung durch interaktive Präsentationen, hochwertige Audio- und Videoübertragungen und KI-gesteuertes Matchmaking zu verbessern. Remo wird von über tausend Organisationen weltweit genutzt und zielt darauf ab, Veranstaltungen zu liefern, die genauso fesselnd sind wie persönliche Erlebnisse.

Beschreibung

• Guide families through the onboarding process, ensuring they feel supported from day one. • Manage referral intake by uploading documentation and maintaining proactive communication with our patient-caregiver dyads. • Serve as a responsive liaison through phone and email, collaborating across departments to elevate the overall member experience. • Provide product support / scheduling support to our members via phone call and email, with the potential need of rotating weekend coverage. • Address any questions or concerns from our dyads and appropriately follow up or escalate to the appropriate teams. • Provide dyad feedback to the Clinical, Product and Growth teams to help develop strategic improvements to the member experience. • Creates informational materials for our members as needed. • Clearly communicates who we are, what we do and how we help the dyad. • Help dyads enroll on our platform. • Communicate our sign up process over the phone. • Schedule initial visits. • Accurately documenting in our EMR & CRM. • Build strong rapport and trust with the dyads we serve, delivering an experience of “__Unreasonable Hospitality__” from the very first interaction they have with us. • Comfortable following talking points while authentically connecting to our dyads and the families we will serve. • Stay accountable against monthly enrollment targets. • Other job duties as required

🎯 Anforderungen

• Reside in PT or MT time zones. • Have at least four years of healthcare related customer service experience. • Are Bilingual (English and Spanish). • Are deeply curious about what makes people tick and passionate about connecting with them in authentic, meaningful ways. • Are highly empathetic with strong active listening skills. • Have strong interpersonal skills and are the type of person who could spend hours talking to others on the phone. • Have meticulous organizational skills; attention to detail matters a lot to you. • Have healthcare Customer Service experience. • Have worked in environments where you had to hit weekly/monthly goals. • Have experience enrolling patients into a digital health program and scheduling their appointments. • Have conflict resolution experience. • Have experience identifying customer objections.

🏖️ Vorteile

• 100% Company-paid medical premiums for you and your dependents with HSA options • Dental and vision plans (50% company-paid premium on employee’s dental plan) • Dependent care FSA • Rightway Health, clinical care navigator • Employee Assistance Program • 100% 401(k) match of up to 4% • $80 / month stipend for cell and wifi • 20 days of PTO and 11 paid holidays • 5 days sick leave • 16 weeks fully paid parental leave for birthing parents and 8 weeks for non-birthing parents • Bereavement leave and pregnancy loss leave • Short-term and long-term disability insurance • Life insurance • Critical illness, accident, and hospital indemnity insurance • Pet insurance • Legal advice