Corporate Travel Consultant

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Internova Travel Group

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 2008

🤝 B2B

👥 B2C

B2B • B2C • Travel

Internova Travel Group ist ein führendes Reiseunternehmen, das sich auf eine Reihe von reisebezogenen Lösungen spezialisiert hat. Das Unternehmen bietet Dienstleistungen wie Freizeitreisen, Geschäftsreisemanagement und Kreuzfahrten an, um unterschiedliche Kundenbedürfnisse zu bedienen. Mit einem starken Fokus auf Kundenzufriedenheit und innovativen Reiseerlebnissen strebt Internova danach, die Art und Weise zu verbessern, wie Menschen reisen und die Welt erkunden.

Beschreibung

• Altour is looking for a dynamic, energetic and fast-paced agent to join our team and offer best in class travel consultation to Altour clients. • The ideal candidate will be able to quote and book accurate domestic & international air, car and hotel reservations, ensuring all corporate travel policies are followed. • Service inbound corporate and government travel requests. • Delivery extraordinary customer service to all Altour clients. • Greet all clients with enthusiasm. • Provide consultative service to travelers and travel arrangers throughout the booking process. • Complete all reservations in an accurate and timely manner, ensuring all corporate travel policies are followed. • Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act. • Secure the lowest air/car/hotel rates available at time of booking. • Utilization of client and Altour negotiated programs when applicable. • Utilize GDS low fare search capabilities. • Maintain goal expectations in the following areas: Productivity – measured by transactions per month. Quality – minimal customer service issues. Customer experience – measured through call monitoring performance and customer surveys. • Additional administrative duties as requested.

🎯 Anforderungen

• 5 years’ corporate travel selling experience • 5 + years’ customer service experience, preferably in the travel industry • Experienced in international travel bookings and process • Typing speed of at least 50 WPM • Exceptional/above & beyond, proactive customer service approach • Excellent travel industry knowledge • Mastery in Sabre GDS, GDS formats, short cuts, enhancements, pricing • Corporate travel experience required • Government travel experience preferred • Experienced handling of multiple accounts • Exceptional communication skills both written and oral • Embrace change, adaptable. • Leadership Abilities: Has strong understanding of own skill set and development opportunities

🏖️ Vorteile

• choice of two medical plans and two dental plans • vision insurance • flexible spending accounts (FSAs) • company-paid life insurance and AD&D • optional additional life insurance and AD&D • disability insurance • paid parental leave • paid time off • 401k Plan with company match • discounted employee travel options • access to LinkedIn Learning webinars and courses • discounted pet insurance and auto, home, & renters insurance