Senior Business Travel Consultant

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Internova Travel Group

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5001 - 10000 Mitarbeiter

Gegründet 2008

📦 Logistik

🏨 Gastgewerbe

✈️ Reisen

Logistics • Hospitality • Travel

Internova Travel Group ist ein führendes Reiseunternehmen, das sich auf eine Reihe von reisebezogenen Lösungen spezialisiert hat. Das Unternehmen bietet Dienstleistungen wie Freizeitreisen, Geschäftsreisemanagement und Kreuzfahrten an, um unterschiedliche Kundenbedürfnisse zu bedienen. Mit einem starken Fokus auf Kundenzufriedenheit und innovativen Reiseerlebnissen strebt Internova danach, die Art und Weise zu verbessern, wie Menschen reisen und die Welt erkunden.

Beschreibung

• Booking all aspects of business travel including flights, rail, hotel, and ground transport using Sabre • Responsible for handling the enquiry from start to finish, including searching for a range of fares (Cat35, clients route deals) and travel options and presenting these to the client • Exploring and researching everything from low-cost options through to round the world itineraries • Managing each booking, ensuring all client profile details are verified and any necessary visa requirements advised • Respond to emails and calls within the clients SLA • Managing travel projects which could vary from individual reservations to large groups • Maximising revenue opportunities for ALTOUR • Offering alternative options to the client within their travel policy

🎯 Anforderungen

• Recent experience working in Native Sabre • Minimum 5 years in a TMC or equivalent • Knowledgeable in Ticketing and Exchanges • Experience with generating BSP refunds would be advantageous • Experience with ticketing in a US PCC would be advantageous • Knowledge of Evolvi and Trainline would be an advantage • Knowledge of technology products, including Outlook, Word, and excel • Possess good geographical and product knowledge of destinations and airlines • Work independently as well as collaboratively within a team environment • Proven ability to work on multiple tasks and prioritise effectively while managing multiple projects • Good organisational skills and excellent customer service & communicative abilities are essential • Ability to work well under pressure and keen attention to detail • Provide a high level of customer service and guidance to our clients • Flexible approach and desire to think ‘outside of the box’ to provide innovative travel solutions in times of increased stress for our clients • Must have a passion for travel and delivering service excellence!

🏖️ Vorteile

• 25 days paid annual leave plus bank holidays • Group pension scheme • Healthcare • Dental care • Life insurance • Group income protection cover • Perkbox