Director, Professional Services

🕒 vor 7 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🔴 Experte

👔 Direktor

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Aderant

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 1978

⚖️ Rechtswesen

💼 Beratung

☁️ SaaS

Legal • Consulting • SaaS

Aderant ist ein weltweit führender Anbieter von Softwarelösungen für das rechtliche Geschäfts- und Praxismanagement, die Anwaltskanzleien bei der Verwaltung und Modernisierung ihrer Backoffice-Prozesse unterstützen. Das Unternehmen bietet cloudbasierte SaaS-Plattformen und -Anwendungen an, darunter Praxismanagement, Zeit- und Abrechnung (iTimekeep), Abrechnungszustellung (BillBlast), Compliance (Onyx/OCG), Recruiting, Terminplanung/Dokumentation, Analytik (Stridyn) und KI-gesteuerte Work-to-Cash-Automatisierung, die speziell für große professionelle Dienstleistungs- und Anwaltskanzleien entwickelt wurden. Aderant legt Wert auf KI, Cloud-Transformation, Sicherheit (SOC 2) und Integrationen, um die Abrechnungsgenauigkeit, Compliance, Finanzoperationen und betriebliche Effizienz von Anwaltskanzleien weltweit zu verbessern.

Beschreibung

• Partner with the Senior Director of North America Services and leadership team to define operational goals, strategic initiatives, and organizational priorities that support growth, profitability, and customer success. • Lead day-to-day operations for Professional Services delivery teams supporting Expert and Sierra solutions across cloud and on-premise environments. • Build and scale a high-performing services organization focused on quality delivery, operational efficiency, accountability, and customer satisfaction. • Collaborate cross-functionally with Sales, Product Management, Product Development, Support, and Customer Success to ensure alignment across business objectives and client needs. • Manage customer relationships and executive-level communications for strategic accounts within the Professional Services portfolio. • Drive achievement of Professional Services revenue, utilization, margin, forecasting, and operational performance targets. • Develop and implement repeatable methodologies, governance standards, and best practices to improve delivery consistency and project outcomes. • Monitor and manage key operational metrics and KPIs, including: Billable utilization, Project profitability, Resource forecasting, Customer satisfaction, Delivery performance, Project health indicators. • Identify opportunities to improve scalability, automation, and operational efficiency across service delivery processes. • Establish project governance frameworks, escalation procedures, and risk management practices to proactively address customer and delivery challenges. • Drive accountability and transparency through dashboards, reporting, and project management tools that provide visibility into delivery performance and customer engagements. • Lead continuous improvement initiatives focused on delivery quality, operational rigor, and predictable customer outcomes. • Partner with Sales and Services leadership on go-to-market strategies, implementation planning, and customer engagement models. • Support resource planning, staffing strategies, and talent development initiatives to ensure organizational readiness and growth. • Mentor, coach, and develop Professional Services managers, consultants, and project leadership teams.

🎯 Anforderungen

• Proven leadership experience managing Professional Services, Consulting, or Implementation teams within enterprise software or technology organizations. • Demonstrated success driving operational excellence, organizational change, and scalable delivery practices. • Experience leading enterprise software implementations in cloud and/or on-premise environments. • Strong understanding of Professional Services operational metrics, forecasting, utilization management, and delivery governance. • Experience implementing project management methodologies, tools, and best practices that support efficient and repeatable service delivery. • Excellent communication, collaboration, and stakeholder management skills, including experience working with executive leadership and strategic customers. • Strong customer-centric mindset with a passion for delivering successful implementations and high levels of client satisfaction. • Ability to lead cross-functional initiatives and influence outcomes across multiple business areas. • Experience within the legal technology industry or professional services market is preferred. • Experience with financial management, ERP, or business management software solutions is preferred.

🏖️ Vorteile

• Innovative culture • Collaboration opportunities • Personal growth and development