Account Manager

🕒 vor 2 Monaten

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Advantage 360

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 1984

📡 Telekommunikation

☁️ SaaS

🤝 B2B

Telecommunications • SaaS • B2B

Advantage 360 ist ein Softwareunternehmen, das Carrier-Grade, End-to-End OSS/BSS und konvergente Abrechnungslösungen für Telekommunikationsanbieter bereitstellt. Mit jahrzehntelanger Branchenerfahrung bietet es konfigurierbare, integrierte Plattformen für Abrechnung (Pre- und Postpaid), Betriebsunterstützung, Point-of-Sale, Self-Service-Portale und zahlreiche offene APIs, um Produkteinführungen, Migrationen und Integrationen zu beschleunigen. Advantage 360 bedient hauptsächlich Telekommunikationsanbieter und Dienstleister mit SaaS-ähnlichen, unternehmensgerechten Lösungen und Managed-/Professionellen Dienstleistungen.

Beschreibung

• Build and nurture strong relationships with client’s procurement teams and technical decision-makers to support software enhancements in existing accounts through regular communication, understanding their needs, and ensuring high levels of satisfaction • Schedule, lead, collaborate and document client meetings, capturing action items, decisions, and feedback to keep projects aligned • Work with Professional Services and Managed Services teams, acting as a key liaison between operational teams and decision-makers to support and drive customer upsell use cases (billing, charging, mediation, CRM, product catalogue, etc.) • Proactively follow up on client requests, track progress, and assist the development team in prioritizing tasks based on client priorities and deadlines • Monitor project timelines, keep the team on track by assigning tasks, resolving bottlenecks, and escalating issues as needed • Maintain accurate project records, generate status reports for clients and internal stakeholders, and use project management tools to track milestones • Handle routine client-facing duties to free up executive time, including initial client onboarding and basic issue resolution • Identify opportunities to streamline processes and contribute to team efficiency in a remote setting • Drive quarterly business reviews by working closely with operations to present performance metrics, project progress, and roadmap priorities aligned to customer strategy • Drive RFP/RFI responses and proposals while leading pricing discussions and contract negotiations to close and expand customer engagements • Partner with the Professional Services team to identify and develop business cases for software upgrades, new projects and paid service engagements

🎯 Anforderungen

• 3-5 years in Account Management, Project Management, Client Services, or a related role in software development or tech (entry-level candidates with relevant internships or coursework encouraged to apply) • Bachelor's degree in business, Computer Science, Project Management, or a related field (or equivalent experience) • Familiarity with project management tools such as SmartSheet, Microsoft Project or the like; basic understanding of software development lifecycles (e.g., Agile/Scrum) • Excellent communication and interpersonal skills for client interactions; strong organizational abilities to manage multiple priorities; proactive problem-solving mindset • Comfortable working independently in a fully remote environment, with reliable internet and experience using collaboration tools like Microsoft Teams • Knowledge of CRM software (e.g., HubSpot) for client management; any exposure to software development concepts

🏖️ Vorteile

• Work remotely with a flexible schedule • Be part of a supportive team that values learning and growth • Gain exposure to real-world software systems and customer interactions • Make a meaningful impact by helping customers succeed