Process Strategy and Optimization Manager

🕒 vor 3 Monaten

🇺🇸 Vereinigte Staaten – Remote

💵 $129.000 - $152.000 / Jahr

⏰ Vollzeit

🟠 Senior

🔴 Experte

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Lebenslauf hochladen

Airbnb

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity im 2020-12

B2C • eCommerce • Hospitality

Airbnb ist ein globaler Online-Marktplatz, der Personen, die nach Unterkünften suchen, mit Gastgebern verbindet, die einzigartige und vielfältige Unterkunftsmöglichkeiten, oft in Wohnimmobilien, anbieten. Nutzer können Räume buchen, die von Einzimmerwohnungen bis hin zu ganzen Häusern und Boutique-Hotels reichen. Airbnb bietet zudem Erlebnisse an, bei denen Gäste Aktivitäten buchen können, die von Einheimischen veranstaltet werden, um ein authentisches Reiseerlebnis zu bieten.

Beschreibung

• Drive large-scale, cross-functional initiatives that advance the strategic goals of Fraud and Safety Operations. • Lead programs that enhance user experience, reduce fraud and safety risks, and optimize operational efficiency. • Translate operational needs into product, policy, and system requirements. • Drive strategic alignment across cross-functional stakeholders to ensure operational goals are embedded in system design, roadmap prioritization, and delivery plans. • Identify opportunities for process improvement and innovation. • Act as a subject matter expert on workflows, tools, and processes across Fraud and Safety Operations domains. • Lead cross-functional project teams to deliver initiatives on time and within budget. • Champion continuous improvement, fostering Lean and Agile principles through training, mentoring, and hands-on leadership of improvement projects. • Define and track Key Performance Indicators (KPIs) across functional domains to measure impact and identify areas for optimization. • Promote a data-driven culture, ensuring decisions are informed by robust analytics and operational insights.

🎯 Anforderungen

• Bachelor's or Master’s degree in Engineering, Science, or a related field (Engineering preferred). • 10+ years of experience in front- or back-office operations, with 6+ years in process improvement, transformation, or strategic program delivery. • Demonstrated success driving continuous improvement and operational optimization in complex, global organizations. • Strong data-driven problem-solving skills, with proven experience in defining and measuring KPIs. • Experience implementing quality assurance frameworks and process governance to maintain high operational standards. • Proven ability to influence cross-functional teams and senior stakeholders in a matrixed environment. • Strong organizational, project management, and stakeholder communication skills. • Demonstrated ability to manage multiple priorities and deliver results in fast-paced environments.

🏖️ Vorteile

• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.