Senior Manager, Advanced Analytics, FSI

🕒 vor 23 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $212.000 - $265.000 / Jahr

⏰ Vollzeit

🟠 Senior

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Airbnb

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity im 2020-12

B2C • eCommerce • Hospitality

Airbnb ist ein globaler Online-Marktplatz, der Personen, die nach Unterkünften suchen, mit Gastgebern verbindet, die einzigartige und vielfältige Unterkunftsmöglichkeiten, oft in Wohnimmobilien, anbieten. Nutzer können Räume buchen, die von Einzimmerwohnungen bis hin zu ganzen Häusern und Boutique-Hotels reichen. Airbnb bietet zudem Erlebnisse an, bei denen Gäste Aktivitäten buchen können, die von Einheimischen veranstaltet werden, um ein authentisches Reiseerlebnis zu bieten.

Beschreibung

• Define and operationalize KPI frameworks for global Fraud & Safety operations (quality, accuracy, SLA, productivity, cost) • Build dashboards and reporting systems to monitor enforcement performance across regions, vendors, and workflows • Lead weekly/monthly business reviews, translating data into actionable insights for Ops, Policy, and leadership • Design and lead experimentation (A/B testing, pilots) to improve enforcement quality, reviewer productivity, and user experience • Identify drivers of errors, escalations, and policy inconsistencies, and translate findings into process improvements • Partner with Ops and Policy to test and refine enforcement strategies (e.g., thresholds, escalation rules) • Partner with global operations and vendor teams to optimize staffing, capacity planning, and queue management • Analyze performance across 3P vendors and internal teams, ensuring SLA adherence and quality standards • Drive forecasting models to balance cost, coverage, and service levels across high-volume workflows • Partner with Product and Engineering to translate operational insights into tooling and workflow improvements • Collaborate with Policy and Legal to ensure enforcement decisions are measurable, auditable, and compliant • Support high-severity incidents and “war room” analytics, providing real-time insights during escalations • Build self-service analytics tools enabling Ops leaders to monitor performance and run scenario analyses independently • Standardize metrics, taxonomies, and reporting across workflows to create a consistent “source of truth” for operations • Drive adoption of data-driven decision-making across global Trust & Safety teams

🎯 Anforderungen

• 8+ years of experience in analytics, risk, or safety; 5+ years leading high-performing teams. • Proven ownership of large-scale data products or taxonomies in a regulated environment. • Experience supporting large-scale human operations (content moderation, fraud review, support, or risk ops) • Strong SQL & data-modeling expertise; experimentation design, working knowledge of Python/R, ML pipelines. • Proven ability to: • Design KPI’s and operational metrics • Translate ambiguous problems into structured analytical frameworks • Influence cross-functional stakeholders (Ops, Product, Policy, Finance) • Drive measurable improvements in quality, efficiency, and cost • Skilled in incident impact scoping, post-incident analytics, and scenario planning or tabletop exercises—translating insights into systematic improvements. • Track record of enabling legal, policy, ops, product, and engineering teams to make independent, forward-facing, data-driven decisions via self-service • Exceptional storyteller with a flair for making complex analytics actionable for every audience, and for championing transformation deep into the organization

🏖️ Vorteile

• bonuses • equity • benefits • Employee Travel Credits