Account Manager – New Verticals

🕒 vor 1 Tag

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💰 Account Manager

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AirOps

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2021

🤖 Künstliche Intelligenz

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

AirOps ist eine umfassende Plattform zur Inhaltsorchestrierung, die Teams befähigt, KI für die Optimierung der Content-Produktion und -Strategie zu nutzen. Sie ermöglicht es Organisationen, Erkenntnisse in Handlungen über den gesamten Content-Lebenszyklus umzuwandeln, von der Recherche und Erstellung bis hin zur Optimierung und Veröffentlichung. Durch die Integration fortschrittlicher Workflows und Experten-Guidance unterstützt AirOps Marken dabei, ihre Sichtbarkeit zu erhöhen und sinnvolle Interaktionen in einer sich ständig weiterentwickelnden digitalen Landschaft zu fördern.

Beschreibung

• Own a portfolio of mid market to Enterprise Offsite accounts end-to-end: onboarding, strategy, execution, reporting, and renewals. • Deeply understand each client's competitive landscape, target topics, and AI search goals to build a tailored publisher and placement strategy. • Lead onboarding for new clients to ensure efficiency in time to value. Work cross-functionally across the organization to direct solution architect resources needed for account set up and maintenance. • Coordinate internally across publisher outreach, content, and operations teams to ensure placements are delivered on time and to a high standard. • Run regular bi-weekly client check-ins and QBRs — communicating progress, surfacing insights, and presenting recommendations with clarity and confidence. • Monitor and report on campaign performance: mention rate lift, share of voice, AI visibility gains, and publisher ROI. Turn data into a clear story. • Identify expansion opportunities within existing accounts: new topics, new verticals, increased scope. • Serve as the voice of the customer internally — feeding back to the product team on product gaps, workflow improvements, and what's working in the market. • Use the AirOps platform insights and analytics to guide client decisions and demonstrate the value of the Offsite program. • Help define and refine the playbooks, onboarding flows, and reporting templates that make the Offsite service scalable as an AI enabled agency service.

🎯 Anforderungen

• 4+ years of experience in account management, client services, or customer success — ideally at a digital marketing agency, SEO/PR firm, or high-growth SaaS company. • Comfortable with AI Search, SEO, content marketing, and digital PR concepts; you don't need to be a technical expert but you can hold your own in a strategic conversation about AI search and third-party visibility and its impact on SEO/AEO. • Strong communicator and relationship-builder: you're trusted by clients, proactive in your outreach, and can translate complex data into clear, compelling narratives. • Operationally sharp: you keep projects on track, manage multiple workstreams simultaneously, and hold yourself and others accountable to timelines and quality. • Analytical enough to dig into performance data, identify what's working, and make a clear recommendation. • Entrepreneurial mindset: this product is still being built — you'll help shape the playbook, not just follow it. • Thrives in ambiguity and fast-moving environments; you default to action and figure things out as you go. • Bonus: • You've worked at a link-building, digital PR, or offsite SEO agency. • You understand how LLMs use third-party content to form responses and are excited about AI search as a category. • You have experience managing managed services or retainer-based client relationships.

🏖️ Vorteile

• Equity in a fast-growing startup • Competitive benefits package tailored to your location • Flexible time off policy • Parental Leave • A fun-loving and (just a bit) nerdy team that loves to move fast!