Customer Service Representative

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Akina Pharmacy

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2012

⚕️ Krankenversicherung

💊 Pharmazie

🧘 Wellness

Healthcare Insurance • Pharmaceuticals • Wellness

Akina Pharmacy ist eine landesweit anerkannte Spezialapotheke, die sich der Bereicherung des Lebens widmet, indem sie Gesundheitspraktikern und Patienten fachmännisch hergestellte sterile und nicht-sterile Medikamente zur Verfügung stellt. Die Apotheke legt großen Wert auf exzellenten Service und hat sich verpflichtet, die höchsten Branchenstandards für Qualität und Sicherheit zu erfüllen, was durch ihre Akkreditierungen von der Accreditation Commission for Health Care (ACHC) und dem Pharmacy Compounding Accreditation Board (PCAB) belegt wird. Mit einem Fokus auf einfühlsame Pflege und Präzision baut Akina Pharmacy Vertrauen und Beziehungen mit sowohl Patienten als auch Gesundheitsdienstleistern auf, um individuellen und effektiven Service sicherzustellen.

Beschreibung

• Build and maintain positive relationships with patients and providers, going above and beyond in customer service to handle inquiries, cancellations, and confirmations with a compassionate and service-oriented approach. • Efficiently manage a high volume of inbound and outbound communications, including calls and live chat, to confirm orders, schedule deliveries, and address any concerns or questions from patients and providers, ensuring effective and empathetic communication. • Oversee the order workflow from initiation to completion, maintaining high productivity levels and ensuring all patient requests are handled efficiently. This involves real-time transcription of detailed notes, timely follow-ups, and appropriately routing escalated calls according to established workflows. • Achieve defined daily qualitative and quantitative targets, including specific numbers of outbound calls, inbound calls, chat requests handled, and order transactions completed, while maintaining an exceptional patient-satisfaction rating and adhering to service, productivity, and quality objectives. • Effectively resolve customer issues, often working collaboratively with pharmacists and pharmacy technicians to deliver customer-centric solutions.

🎯 Anforderungen

• Customer Service Experience: Minimum of 1-2 years of experience in a customer service role, preferably in a call center or healthcare setting. • Strong Communication Skills: Exceptional verbal and written communication skills with the ability to handle high-volume inbound and outbound communications professionally and empathetically. • Detail-Oriented and Organized: Proven ability to accurately document and manage detailed customer and patient information while multitasking in a fast-paced environment. • Technical Proficiency: Proficient in using customer relationship management (CRM) systems, phone systems, and Microsoft Office applications (e.g., Word, Excel, Outlook).

🏖️ Vorteile

• Medical and Supplementary Benefits: Akina Pharmacy offers two medical plan options with employer premium contributions up to 85%, dental and vision coverage, accident and hospital indemnity, and company paid long term and short-term disability options, available after 30 days of employment. • Paid Time Off: Take advantage of generous paid time off to recharge, focus on personal priorities, and maintain a healthy work-life balance. • Paid Holidays: Enjoy six scheduled paid holidays to celebrate and spend quality time with loved ones. • 401K Match: Invest in your future with our 401K plan, featuring a Safe Harbor match up to 4%. • Rewards & Recognition: Be celebrated for your hard work and achievements through our dedicated rewards and recognition program. • No Cost Medication: Employees are eligible to receive prescribed compounded medications at no cost, after 30 days of employment.