Manager, Technology Enablement

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The ALS Association

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 1985

🏥 Gesundheitswesen

🤝 Non-Profit

⚕️ Krankenversicherung

Healthcare • Non-profit • Healthcare Insurance

Die ALS Association widmet sich der Entdeckung von Behandlungen und Heilmitteln für die Amyotrophe Lateralsklerose (ALS), auch bekannt als Lou-Gehrig-Krankheit. Die Organisation bietet Ressourcen und Unterstützung für Betroffene, einschließlich lokaler Unterstützungsprogramme und Hilfe bei der Suche nach Behandlungszentren. Die ALS Association engagiert sich auch aktiv in Forschungs- und Advocacy-Bemühungen, um die Entdeckung von Behandlungen zu beschleunigen und politische Veränderungen zu sichern. Mit der Mission, Menschen, die von ALS betroffen sind, zu dienen und zu stärken, strebt die Organisation danach, ALS zu einer lebbaren Krankheit für alle zu machen, bis ein Heilmittel gefunden ist. Sie bietet zahlreiche Möglichkeiten für Einzelpersonen, sich freiwillig zu engagieren, zu spenden und sich in ihren Bemühungen zur Bekämpfung von ALS einzubringen.

Beschreibung

• Reporting to the Associate Director, Technology Enablement, perform the day-to-day execution of the organization’s digital product and service enablement strategy • Ensure staff have the knowledge, resources, and support needed to effectively adopt and utilize enterprise systems • Contribute to training delivery, enablement content, and user support operations • Manage the intake, prioritization, and execution of enablement-related initiatives • Translate system and process changes into clear, user-centered experiences that drive adoption and reduce friction • Lead the planning, coordination, and delivery of training sessions and learning experiences across systems and tools • Partner with subject-matter experts to translate technical and process changes into clear, user-ready materials • Define and track training success metrics (adoption, engagement, proficiency) and continuously refine approaches based on insights • Establish and enforce standards for documentation, training materials, and user-facing content to ensure consistency and quality • Oversee the lifecycle of SOPs, guides, and enablement assets, ensuring content remains accurate, accessible, and streamlined • Coordinate updates across platforms (e.g., knowledge bases, intranet, tools like Spekit) to create a seamless user experience • Develop and manage project plans, timelines, and deliverables for system rollouts, process changes, and training initiatives • Track progress, manage risks, and proactively communicate updates to stakeholders to ensure successful delivery • Capture user support trends and analyze request data to identify systemic issues, training gaps, and opportunities for proactive enablement • Implement scalable solutions (training, documentation, process improvements) to reduce support volume and improve user experience • Act as a feedback loop between end users and system owners to inform ongoing enhancements • Support other Data & Technology efforts as needed such as imports, reporting, and other data quality initiatives.

🎯 Anforderungen

• Bachelor’s degree or 2-4 years of related experience and/or training; or equivalent combination of education and experience • Experience supporting training, documentation, user support, or technology enablement efforts • Experience delivering training and/or creating documentation for systems used by audiences with varying levels of technical proficiency • Demonstrated ability to coordinate projects or initiatives, including organizing tasks, tracking progress, and collaborating with stakeholders • Strong ability to translate technical concepts and process changes into clear, user-friendly materials • Solid organizational and time management skills, with the ability to manage multiple priorities and follow through on deliverables • Ability to work independently while also collaborating effectively across teams • Interest in improving user experience through training, documentation, and support • Comfortable working across multiple systems and tools in a dynamic environment • Experience working with enterprise systems and platforms, preferably within a nonprofit environment, including fundraising platforms, CRMs, and other operational tools (e.g., Salesforce, Microsoft Office 365, Luminate Online, Spekit, Camtasia, or similar).

🏖️ Vorteile

• Healthcare benefits • 401(k) plan with employer match • Short-term and long-term disability coverage • Basic life insurance • Well-being benefits • Paid time off • Several paid holidays