Manager, Business Technology – CX/CS

🕒 vor 2 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $118.000 - $152.000 / Jahr

⏰ Vollzeit

🟠 Senior

🔴 Experte

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Alteryx

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

💼 Beratung

🏥 Gesundheitswesen

🏭 Fertigung

Consulting • Healthcare • Manufacturing

Alteryx ist ein führender Anbieter von Unternehmensanalyselösungen, der es Organisationen ermöglicht, wertvolle Erkenntnisse aus ihren Daten zu gewinnen. Mit seiner KI-gesteuerten Analyseplattform automatisiert Alteryx die Prozesse der Datenvorbereitung, -analyse und -berichterstattung und macht Analysen für Benutzer aller Fähigkeitsstufen zugänglich. Die Plattform bietet Funktionen wie Datenanreicherung, prädiktive Modellierung und Standortintelligenz, die es Unternehmen ermöglichen, die Betriebseffizienz zu verbessern und fundierte Entscheidungen in verschiedenen Sektoren wie Finanzdienstleistungen, Einzelhandel, Gesundheitswesen und Fertigung zu treffen.

Beschreibung

• Define and own the multi-year technology roadmap supporting Customer Experience and Customer Success • Drive modernization of customer-facing digital experiences across web and AI-enabled platforms • Identify opportunities to consolidate applications, reduce technical debt, and simplify customer interactions • Build partnerships with Customer Success, Technical Support, Customer Experience, Engineering, Marketing, Data & Analytics, Security, and Enterprise Architecture • Advise on customer experience initiatives while aligning business goals with technology investments • Prioritize and deliver enhancements for customer experience, customer support, and related operations • Own technology strategy and lifecycle management for customer experience and support solutions • Lead end-to-end solution delivery from requirements gathering through production deployment, hypercare, and continuous improvement • Ensure projects are delivered on time, within budget, and meet measurable business outcomes • Own the technology roadmap for customer case management, partnering with Salesforce teams on case intake, routing, escalation, knowledge management, and support workflows • Drive adoption, usage analytics, customer satisfaction, and continuous enhancement across the portfolio • Manage relationships with system integrators, SaaS vendors, implementation partners, and technology providers • Drive vendor accountability for delivery quality, cost optimization, and innovation • Lead and mentor a high-performing Business Systems team • Build a customer-first culture, promote continuous learning, drive cross-functional collaboration, and recruit and retain top talent

🎯 Anforderungen

• Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or related field • 10+ years of experience leading enterprise business systems or digital transformation initiatives • Experience delivering customer-facing web applications • Experience partnering with Customer Success, Support, or Customer Experience organizations • Strong Agile product management experience • Strong stakeholder management and executive communication skills • Experience leading cross-functional programs with multiple technology teams • Capacity to serve in compliance with U.S. export controls

🏖️ Vorteile

• Bonus or commission eligibility • Medical benefits • Retirement benefits • Financial benefits • Wellness benefits • Paid time off • Employee discounts • Growth mindset and career support • Reasonable accommodation during the recruiting process