Area Manager – Field Service

🕒 vor 1 Monat

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

👻 Geisterscore 10%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Lebenslauf hochladen

Analogic

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 1967

🏥 Gesundheitswesen

🏭 Fertigung

📦 Logistik

Healthcare • Manufacturing • Logistics

Analogic ist ein Unternehmen, das Hochleistungs-Bildgebungssysteme, Detektoren und elektronische Teilsysteme für die medizinische Bildgebung (CT, MRT, digitale Mammographie) und die Flugsicherheit (Kontrollierte Gepäck- und Kontrollpunktsicherung) entwickelt und herstellt. Sie entwickeln auch präzise Leistungs- und Bewegungssteuerungselektronik unter Marken wie Copley Controls und beliefern OEMs und Industriekunden mit maßgeschneiderter, hochzuverlässiger Hardware und eingebetteten Systemen.

Beschreibung

• Lead, coach, and develop Area Supervisors, Leads, Field Service Technicians, and other service personnel within the assigned region • Build and maintain a high-performing team focused on customer service, accountability, safety, and operational excellence • Recruit, onboard, coach, mentor, and develop employees • Conduct performance evaluations and implement development plans • Manage day-to-day field service operations across the assigned territory • Monitor and analyze KPIs covering team effectiveness, operational efficiency, service quality, customer satisfaction, and financial performance • Ensure teams achieve operational goals for quality, reliability, productivity, efficiency, inventory management, cost control, revenue growth, and service delivery • Improve service processes, resource utilization, and operational effectiveness • Develop and manage technician coverage schedules • Support a 24/7 customer environment and provide occasional after-hours support for critical issues • Develop and execute regional service strategies • Resolve escalated customer issues and complex product challenges • Build relationships with customers and stakeholders through meetings, site visits, and business reviews • Partner with internal teams and authorized service providers to ensure consistent service delivery • Ensure compliance with regulatory, quality, legal, corporate, safety, and human resources policies • Manage workforce scheduling, resource planning, and service coverage • Use business systems and reporting tools for operational visibility and decision-making • Partner with other Area Managers and Field Service leadership on the strategic direction and growth of the Security Service business

🎯 Anforderungen

• Minimum of 5 years of experience in people leadership, service management, operations, or a related field • Proven experience leading and developing customer-facing service teams • Demonstrated ability to drive operational improvements and achieve business objectives through effective leadership • Experience with ERP, CRM, and Field Service Management systems such as SAP, Salesforce, ServiceMax, or equivalent platforms • Strong analytical skills and ability to interpret performance metrics and implement process improvements • Excellent communication, leadership, coaching, and relationship-building skills • Ability to build relationships, navigate diverse customer and team dynamics, and adapt communication and leadership styles • Strong technical aptitude and ability to understand Analogic products, field service operations, and customer requirements • Ability to influence and collaborate across functions and organizational levels • Ability to travel within and occasionally outside the assigned region, including customer sites, airports, training locations, and corporate offices • Ability to obtain and maintain required airport credentials and security clearances, including SIDA badging, e-QIP requirements, and other customer or airport security screenings • Previous Field Service management experience preferred • Aviation Security or TSA operational experience preferred • Vendor and third-party service provider management experience preferred • Experience leading geographically dispersed teams preferred • Technical service, capital equipment, or security industry experience preferred • Associate's degree or equivalent combination of education, training, and relevant work experience preferred

🏖️ Vorteile

• Outstanding benefits • Work-life balance • Professional development opportunities • Meaningful career growth