Director of Engagement – Retention

🕒 vor 21 Tagen

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mail-Benachrichtigung für neue Jobs einrichten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Ansible Health

WebsiteLinkedInAlle Stellen

1 - 10 Mitarbeiter

Gegründet 2021

💼 Beratung

🛡️ Versicherung

🏥 Gesundheitswesen

Consulting • Insurance • Healthcare

AnsibleHealth ist eine virtuelle, arztgeleitete medizinische Praxis, die sich auf die Betreuung von Patienten mit chronischen Erkrankungen wie COPD und CHF spezialisiert hat. Durch die Bereitstellung von Fernkonsultationen und personalisierten Behandlungsplänen ermöglicht AnsibleHealth den Patienten, ihre Gesundheit bequem von zu Hause aus zu verwalten. Die Praxis akzeptiert die meisten großen Krankenversicherungen, einschließlich Medicare und Medicaid, und legt Wert auf kosteneffiziente Pflegeoptionen. Durch innovative virtuelle Gesundheitslösungen zielt AnsibleHealth darauf ab, die Patientenergebnisse zu verbessern und die Lebensqualität für Menschen mit chronischen Gesundheitsproblemen zu erhöhen.

Beschreibung

• Own the end-to-end patient engagement and retention strategy across the full lifecycle — from initial onboarding and early activation through sustained program participation and graduation. • Develop and manage a Patient Lifecycle Model that enables segment-level targeting, behavioral nudges, and lifecycle-stage interventions tailored to the unique needs of chronically ill populations. • Define, track, and report on core retention KPIs including enrollment conversion, 30/60/90-day retention rates, program completion, session attendance, disenrollment drivers, NPS, and patient-reported outcomes. • Build and iterate on proactive outreach programs and re-engagement campaigns to identify at-risk patients early and intervene before disengagement or disenrollment. • Partner closely with clinical teams — nurse practitioners, respiratory therapists, exercise physiologists, and care managers — to embed engagement best practices into daily care workflows and touchpoints. • Collaborate with Product and Engineering to shape patient-facing features, communication tools, and platform improvements that drive habitual engagement and reduce friction. • Work with the Growth and Partnerships team to align acquisition messaging with realistic program expectations, improving the quality of incoming referrals and reducing early-stage attrition. • Coordinate with Finance and Analytics to quantify the revenue impact of retention improvements and build data-informed business cases for new initiatives. • Establish a rigorous measurement framework for engagement and retention, moving beyond vanity metrics to actionable insights that influence clinical and operational decisions. • Conduct root-cause analysis of patient churn through data mining, patient surveys, exit interviews, and clinician feedback — translating findings into concrete process improvements. • Design and run A/B tests, cohort analyses, and pilot programs to validate engagement hypotheses before scaling. • Build, mentor, and lead a high-performing engagement and retention team as the organization scales, including specialists in patient outreach, lifecycle marketing, and engagement analytics. • Champion a patient-obsessed culture across the organization, ensuring that the voice of the patient informs every strategic and tactical decision. • Report directly to executive leadership, providing clear visibility into engagement health and strategic recommendations at the board level.

🎯 Anforderungen

• 7+ years of progressive experience in patient engagement, retention, customer success, lifecycle management, or growth operations — with at least 3 years in a healthcare, telehealth, or health-tech environment. • 3+ years of experience in a people-management or leadership capacity, with a demonstrated ability to build and scale teams. • Deep familiarity with value-based care models, chronic care management (CCM), remote patient monitoring (RPM), or similar care delivery frameworks. • Strong analytical skills with hands-on experience using data tools (e.g., SQL, Tableau, Looker, Excel) to define KPIs, run analyses, and inform strategy. • Proven track record of meaningfully improving retention rates, reducing churn, or increasing engagement in a measurable, data-driven way. • Exceptional cross-functional communication skills — comfortable presenting to clinical teams, engineering squads, and executive leadership alike. • Bachelor's degree in Healthcare Administration, Business, Public Health, Marketing, or a related field.

🏖️ Vorteile

• Base Salary: $160,000 – $170,000 annually, commensurate with experience and qualifications. • Equity: Eligible for stock option grants — you will have a direct ownership stake in the company's trajectory. • Bonus: Eligible for performance-based cash bonuses tied to engagement and retention milestones. • Remote-first: Work from anywhere in the United States with flexible scheduling. • Benefits: Medical, dental, and vision coverage; paid time off; professional development support. • Impact: Directly improve the lives of patients with serious chronic diseases — the work you do here matters.