Senior Customer Success Manager

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Apollo GraphQL

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51 - 200 Mitarbeiter

🔌 API

🏢 Unternehmen

☁️ SaaS

API • Enterprise • SaaS

Apollo GraphQL ist ein Softwareunternehmen, das Apollo GraphOS entwickelt, eine cloud-native GraphQL API-Orchestrierungsplattform, die GraphQL- und REST-APIs für Unternehmensanwendungen verbindet und vereinheitlicht. Es bietet eine Reihe von Entwicklerwerkzeugen (Apollo Studio, Studio Explorer, IDE-Erweiterungen), Laufzeitkomponenten (GraphOS Router, Apollo Router), Konnektoren, Scheman-Management, Beobachtbarkeit, Sicherheit und Integrationen zur Unterstützung von KI-Agenten, Low-Code-Workflows und skalierbarer API-Verwaltung. Apollo richtet sich an Backend- und Frontend-Teams, um die Bereitstellung von Funktionen zu beschleunigen, die Latenz zu reduzieren und selbstdienstfähige Daten-Grafiken über Web-, Mobil- und agentengesteuerte Apps zu ermöglichen.

Beschreibung

• Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates. • Lead post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption, to expand customers’ usage of GraphOS. • Own program and delivery management to drive timely and high impact customer outcomes with GraphOS. • Provide guidance on API architecture best practices and cloud migration strategies. • Consultatively lead customer workshops to quickly realize business value with their Graph, which may include Success Planning, Event Storming, Impact Mapping, or other activities. • Proactively maintain customer health and intervene in at risk accounts to prevent stagnation and reengage on a path to value.

🎯 Anforderungen

• Strong technical value-selling skills with a proven ability to align solutions with customer needs. • Expertise in program and delivery management to drive tangible impact. • Experience in stakeholder management, ensuring alignment across technical and business teams. • Understanding of API architecture principles and cloud migration best practices. • Demonstrated ability to work with teams executing complex technical implementations. • Background in account relationship management, storytelling, and selling success narratives. • Experience with Git/Ops, Observability, and Kubernetes/Docker Deployment. • Strong proficiency in API deployment and prototype development. • Ability to assess and review Build/Value management and BVA processes. • Expertise in tracking health signals and managing retention strategies within customer plans. • Comfortable navigating technical solutions hands-on, ensuring alignment with product instructions. • Experience acting as a product owner. • Proven ability to scope, execute, and evaluate high-impact technical projects.

🏖️ Vorteile

• Apollo offers equity, and benefits. • Apollo offers all U.S. employees a choice of 3 Anthem Blue Cross medical plans and California residents can also choose from an additional 2 Kaiser medical plans. • Dental and Vision benefits are provided by Sun Life Financial.