Operations Lead

🕒 vor 1 Monat

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Vollzeit

🟠 Senior

⚙️ Operations

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Applied Research Solutions

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2012

🏛️ Regierung

🔒 Cybersecurity

Government • Cybersecurity

Applied Research Solutions ist ein kleines, missionsorientiertes Dienstleistungsunternehmen, das technische und Fachkompetenz mit Sicherheitsfreigaben dem US-Verteidigungsministerium und der Geheimdienstgemeinschaft zur Verfügung stellt. Das Unternehmen liefert Cybersicherheits- und Informationskriegfähigkeiten, agile Softwareentwicklung, Cloud-Dienste und F&E und agiert auf mehreren staatlichen Vertragsrahmen (z. B. OASIS+, GSA MAS, Seaport NxG). ARS betont eine schnelle Skalierung für Anforderungen der nationalen Sicherheit, besitzt CMMI-SVC ML2 und ISO-Zertifizierungen und arbeitet mit großen Cloud-Anbietern zusammen, um sichere, missionsorientierte Lösungen zu unterstützen.

Beschreibung

• Provide operational leadership and coordination across a DoW technology program • Serve as the central point of accountability for day-to-day operations • Oversee help desk operations, supporting the deployment and operation of cloud-hosted applications in Microsoft Azure • Facilitate Change Control Boards and ensure program tools and documentation remain current and accessible • Coordinate across teams and stakeholders to drive tasks, action items, and decisions to resolution • Identify and remove operational blockers, escalating with context and recommended solutions when needed • Maintain clear visibility into program status and communicate proactively to program leadership • Monitor help desk metrics and trends, escalating recurring issues or systemic patterns to program leadership • Support onboarding and oversight of help desk staff, ensuring adherence to security and operational standards • Oversee the deployment and operation of cloud-hosted applications in Microsoft Azure • Coordinate with technical staff to ensure application environments are maintained, monitored, and operating within DoD security and compliance requirements • Facilitate Change Control Board meetings, ensuring proposed changes are reviewed, documented, and approved in accordance with program processes • Maintain CCB records and track the status of approved, pending, and rejected changes • Support preparation of program status updates, reports, and customer-facing deliverables as needed

🎯 Anforderungen

• Must be a U.S. citizen • Active Secret security clearance or eligibility to obtain one • Demonstrated experience in an operational leadership or coordination role, preferably in a government or DoD-adjacent environment • Experience facilitating or participating in Change Control Board processes • Proficiency with Jira and Confluence for program tracking and documentation • Familiarity with Microsoft Azure and cloud-hosted application environments • Strong organizational and communication skills with a demonstrated ability to manage multiple competing priorities • Ability to work independently and maintain operational discipline in a fully remote environment • Strongly Preferred: Experience overseeing help desk or IT support operations in a government or cleared environment • Familiarity with DoD security and compliance standards including ATO processes and change management requirements • Familiarity with DevOps pipelines and cloud application deployment processes in Azure • PMP, CAPM, or similar project or program management certification • Experience with Agile or scrum methodologies in a government contracting context.

🏖️ Vorteile

• Industry competitive benefits package • Awards and recognition program • Personalized attention from ARS Senior Managers