Customer Success Manager

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Appspace

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

🏢 Unternehmen

⚡ Produktivität

☁️ SaaS

💰 Private Equity Round im 2019-12

Enterprise • Productivity • SaaS

Appspace ist eine Plattform für die Arbeitsplatzgestaltung, die darauf abzielt, Kommunikation und Verwaltung innerhalb physischer Büroräume zu verbessern. Sie bietet eine umfassende Suite von Tools, darunter digitale Beschilderung, Raumreservierungen, Mitarbeiter-Apps, Intranetlösungen und Besuchermanagement, alles zentral auf einer Plattform vereint. Appspace integriert sich mit populären Arbeitsplatztools wie Microsoft Teams und Google, sodass Nutzer die Mitarbeiterkommunikation, Büroräume und Arbeitsplatztechnologie nahtlos verwalten können. Die Plattform verbessert das Büroerlebnis, indem sie Menschen, Orte und Räume verbindet, was sie ideal für hybride Arbeitsumgebungen und Mitarbeiter an vorderster Front macht. Appspace zielt darauf ab, Technologiestapel zu konsolidieren und gleichzeitig eine einfache Verwaltung und Kommunikation innerhalb von Organisationen sicherzustellen.

Beschreibung

• Own the customer experience: adoption and value of Appspace, customer satisfaction and retention • Conduct frequent check-in meetings with assigned customers as prescribed to ensure smooth operation of our software and identify challenges, if applicable • Drive subscription renewal and/or expansion process following prescribed process and utilizing appropriate tools and resources as needed • Collaborate with fellow team members in sales and marketing as needed for larger expansion opportunities and leveraging select customers as sales reference and/or case studies. • Promote customer awareness of new releases and features, provide insight through other use cases, and offer insightful reporting and analytics to continuously ensure maximum adoption and delight with Appspace platform • Serve as the customer advocate, facilitating open discussions at all times • Help resolve customer questions and/or find the answer working with internal teams strive to continuously learn and improve knowledge base • Escalate support tickets as needed to ensure timely resolution of technical problems and until resolved, provide timely updates/communication back to the customer • Deliver or arrange training sessions as needed for technical and non-technical users • Communicate effectively and contribute to the broader CSM team best practices • Product setup or configuration assistance

🎯 Anforderungen

• Ideal candidates will have at least 3-5 years professional work experience (post undergraduate) in a business development/account management/sales capacity with a particular emphasis on customer support, satisfaction, retention, and sales. • Computer software industry experience preferred (SaaS) • Excellent communication and interpersonal skills; organized and able to multitask between multiple tasks/customer situations simultaneously • Self-motivated, proactive with innovative ideas to inspire customer loyalty and adoption • A collaborator who can quickly identify the correct internal resource and work closely with them to ensure customer’s needs are addressed quickly and completely. • Familiarity with Salesforce • Technically inclined and able to quickly pick up and train customers on software changes • A degree in Business, Computer Science/Information Technology or related discipline is preferred.

🏖️ Vorteile

• Competitive salaries • Employer paid medical, dental and vision coverage • Mental health resources • Flexible work schedules • Remote work opportunities • A casual dress work environment • Appspace Quiet Fridays (No non-essential internal meetings scheduled) • A company provided laptop