Senior Mobility Engineer

🕒 vor 5 Tagen

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Vollzeit

🟠 Senior

🧑‍💻 Full-Stack-Entwickler

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ARETUM

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501 - 1000 Mitarbeiter

💼 Beratung

🎖️ Verteidigung

🏛️ Regierung

Consulting • Defense • Government

ARETUM ist ein führendes Regierungsauftragsunternehmen, das sich auf technologiegestützte Missionsunterstützungsdienste für das Verteidigungsministerium, das Ministerium für Innere Sicherheit und zivile Bundesbehörden spezialisiert hat. ARETUM bietet fortschrittliche Lösungen und Dienstleistungen mit Schwerpunkt auf Next Generation Analytics, Engineering Services, Training Services, IT Services, Cyber Security, PMO Support und Financial Consulting. Das Unternehmen unterstützt weltweit Missionen und Initiativen der Bundesregierung und ist Hauptauftragnehmer für zahlreiche Verträge.

Beschreibung

• Provide technical support for mobile device, mobility platform, and application issues through the ticketing system, telephone, and email. • Administer, support, and maintain enterprise mobility systems and applications, including Workspace ONE UEM. • Coordinate and assist with the installation, configuration, deployment, and maintenance of mobile platform software, hardware, and devices for internal teams, remote employees, vendors, and contractors. • Troubleshoot complex mobility and endpoint issues, identify root causes, and implement timely resolutions or escalations. • Support Windows Server 2019 or later environments, including server administration, vulnerability remediation, and security patching. • Perform configuration management activities and maintain accurate technical, operational, and system documentation. • Assist with the development and improvement of IT procedures that increase efficiency, enhance workflow, strengthen security, and improve customer satisfaction. • Collaborate with senior staff, organizational stakeholders, internal systems administrators, and non-technical users to communicate technical information clearly and effectively. • Participate in flexible scheduling and 24x7 on-call technical support rotations as required. • Support continuous improvement initiatives related to mobility architecture, device management, platform reliability, and service delivery.

🎯 Anforderungen

• Four or more years of operations support experience with Windows Server 2019 or later. • Four or more years of operations support experience with the Workspace ONE UEM mobile device management platform. • Hands-on experience with Windows Server administration, management, vulnerability remediation, and patching. • Demonstrated experience providing enterprise technical support for mobile devices, mobility platforms, and related applications. • Experience performing configuration management and developing technical and operational documentation. • Ability to troubleshoot technical issues and communicate solutions to both technical and non-technical audiences. • Ability to work a flexible schedule and participate in a 24x7 on-call technical support rotation. • Strong written and verbal communication skills, including the ability to engage with senior staff, stakeholders, systems administrators, vendors, contractors, and end users.

🏖️ Vorteile

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off • Family Leave (Maternity, Paternity) • Short Term & Long-Term Disability • Training & Development