Support Operations Specialist

🕒 vor 6 Tagen

🌐 Vereinigte Staaten, Kanada – Remote

🇺🇸 Vereinigte Staaten – Remote 🇨🇦 Kanada – Remote

💵 $75.000 - $94.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

⚙️ Operations

👻 Geisterscore 21%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Ashby

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

💼 Beratung

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby unterstützt skalierende Unternehmen dabei, ihre ehrgeizigen Wachstumsziele zu erreichen. Mit Ashby können Teams jeder Größe einen schnellen und effizienten Hiring-Prozess durchführen. Unternehmen wie Opendoor, Figma, Notion, Deel und Modern Treasury vertrauen auf Ashby.

Beschreibung

• Administer, maintain, and improve Support systems and workflows in partnership with the Support Systems Engineer • Configure workflows supporting QA, coaching, reporting, workforce management, and customer experience programs • Identify and reduce manual work, eliminate friction, and improve Support tool usage • Define operational requirements and partner with technical teams to test, implement, and roll out system improvements • Translate operational needs into scalable system requirements and workflows • Own the accuracy and reliability of Support operational data and ensure it flows correctly into reporting and downstream business systems • Improve data quality, automation, reporting inputs, and operational visibility with Analytics, RevOps, and Support • Own projects from problem definition through implementation, rollout, and iteration • Create and maintain documentation for workflows, system configurations, requirements, and operational processes • Establish best practices and resources that improve tooling adoption • Partner on change management, communicate across technical and non-technical teams, and identify operational risks • Become a subject matter expert on how Support tooling enables the organization to operate at scale

🎯 Anforderungen

• Experience in Support Operations, Customer Experience Operations, Business Operations, Systems Administration, or a similar operational role • Experience with support tooling such as ticketing systems, knowledge bases, QA platforms, workforce management tools, CRM systems, or similar operational platforms • Experience improving workflows, automations, processes, or operational systems • Ability to identify inefficiencies, patterns, and dependencies and build scalable solutions • Comfort working with data, reporting, and operational metrics • Strong focus on data accuracy, documentation, and consistency • Ability to partner effectively with technical teams and understand systems, integrations, and data flows • Ability to independently drive ambiguous projects and translate operational needs into clear requirements and recommendations • Ability to work at the intersection of people, process, data, and technology • Ability to work cross-functionally and support adoption of improved ways of working

🏖️ Vorteile

• Offers equity / stock options with a 10-year exercise window • Unlimited PTO with four weeks recommended per year • Twelve weeks of fully paid family leave in the US • $1,200 annual learning and professional-development budget • One-time $2,000 home-office setup budget for furniture, monitors, peripherals, and ergonomic equipment • Company-provided laptop • Extended health benefits for employees and dependents, subject to Employer of Record availability • International employees receive statutory benefits and, where available, employer-paid supplemental health coverage • Annual company offsite, team offsites, local meetups, and virtual events