Implementation Manager

🕒 vor 2 Monaten

🗽 New York, Ohio – Remote

🗽 New York – Remote 🏈 Ohio – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🛠️ Implementierungsspezialist

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AssistIQ

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1 - 10 Mitarbeiter

⚕️ Krankenversicherung

☁️ SaaS

Healthcare Insurance • AI • SaaS

AssistIQ ist ein Unternehmen, das fortschrittliche technologische Lösungen für das Management von Lieferketten im Gesundheitswesen bietet. Es setzt Computer Vision und maschinelles Lernen über seine Plattform AIQ Capture ein, um den Einsatz von medizinischen Materialien und Implantaten genau zu verfolgen und zu erfassen, ohne dass Barcodes oder spezielle Hardware erforderlich sind. Durch die Integration mit wichtigen Systemen wie EHRs (Electronic Health Records) und ERPs (Enterprise Resource Planning) strebt es an, Kosten zu senken, die Kostenerfassung zu verbessern und umsetzbare Erkenntnisse aus Daten zur Optimierung der betrieblichen Effizienz im Gesundheitswesen bereitzustellen. Die Lösungen von AssistIQ helfen, Abfall zu minimieren, die Sichtbarkeit von Vorräten sicherzustellen und die klinische Dokumentation zu optimieren, wodurch perioperative, klinische und Finanzteams mehr Zeit für die Patientenversorgung haben.

Beschreibung

• Plan and execute product implementation at customer locations from discovery to live deployment, including but not limited to: • Building and maintaining positive relationships with product end users and communicating effectively with key stakeholders including on-site clinical teams, IT, managers, supply chain/logistics and administration. • Completing on-site customer discovery meetings and product demos to understand customer needs and opportunities. • Identifying product gaps, customer, and internal risks to product implementation. • Partnering with the internal Product team to outline customer needs. • Completing on-site training for end users and ensuring end user acceptance. • Communicating with various customer stakeholders with project updates throughout the implementation process. • Identifying and escalating potential risks to the implementation scope or timeline in a timely manner. • Ensuring smooth transition to customer success team post go-live. • Ensuring internal and external visibility into implementation progress and milestones for the customer through reporting and stakeholder meetings. • Conduct user acceptance testing post go-live with end users and communicate product feedback for improvements. • Continuously improve implementation processes, including: • Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability. • Refining implementation playbook and processes, leveraging feedback from customers. • Be the “boots on the ground” to drive product improvements and expansion opportunities: • Partner with the product team to improve product post go-live by gathering and delivering product feedback to the product team and understanding the strategic impact of any requested / required features.

🎯 Anforderungen

• Led software and/or hardware implementations, ideally in healthcare IT (OR and supply chain a bonus but not a requirement) for multiple end user types with various training requirements and strategies. Experience in Surgical ORs or procedure rooms is an asset but not required. • Ability to manage key project stakeholder relationships and provide tracking and updates to the internal team as well as customer operational stakeholders. • Experience providing support during pre and post go-live and creating successful transitions to customer success teams. • Demonstrated capability for problem-solving, prioritization and project management. • Excellent interpersonal skills. • Ability to synthesize information, think quickly and drive changes. • Strong communication (verbal, presentation, written) and time management skills. • A current driver’s license. • 55%+ travel required

🏖️ Vorteile

• Health insurance • 3 weeks of vacation • 10 sick days • Flexible work hours • Top of class culture