Customer Experience Strategist

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Astound Digital

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

🤖 Künstliche Intelligenz

🤝 B2B

☁️ SaaS

💰 Venture Round im 2021-05

Artificial Intelligence • B2B • SaaS

Astound Digital ist eine Digital-Commerce-Agentur, die End-to-End-E-Commerce-Erlebnisse und -Lösungen für Verbraucher-Marken entwirft und erstellt. Das Unternehmen konzentriert sich darauf, moderne Technologie und Design zu verbinden, um ansprechende Online-Shopping-Erfahrungen zu schaffen und arbeitet mit großen Marken zusammen, um innovative Handelsplattformen und -dienstleistungen zu implementieren. Astound legt Wert auf Karrieremöglichkeiten und stellt Talente in den Bereichen Technologie, Design und Handel ein, um maßgeschneiderte digitale Handelsprojekte zu realisieren.

Beschreibung

• Develop and implement CRM strategies and roadmaps that align with clients’ business goals and objectives. Identify opportunities for improvement and innovation within CRM processes. • Serve as the functional lead in CRM initiatives, ensuring that the CRM system aligns with business needs and processes. Translate business requirements into functional specifications. • Lead and facilitate functional workshops with cross-functional teams to gather requirements, define project scope, and ensure alignment on objectives. • Engage with business stakeholders to understand their needs, provide expert advice, and ensure their requirements are incorporated into CRM solutions. Build and maintain strong relationships with key stakeholders. • Establish key performance indicators (KPIs) to measure the effectiveness of CRM initiatives. Monitor and analyze performance data to provide insights and recommendations for continuous improvement. • Stay abreast of the latest trends and developments in CRM technology and best practices. Provide thought leadership and insights to clients and internal teams. • Identify and define agentic use cases, develop supporting business cases and success metrics, and shape practical solution approaches aligned to business outcomes and platform consumption.

🎯 Anforderungen

• 5+ years of experience as a business architect or functional lead with a focus on CRM systems (e.g., Salesforce, Microsoft Dynamics). • Experience in process design, process improvement and with ability to demonstrate how you have driven quantifiable and tangible benefits from client engagements. • Experience with large transformation projects [digital, operational, IT, etc.] • Proven track record of successfully aligning CRM systems with business processes and strategies. • Strong understanding of CRM processes, including sales, marketing, customer service, and support. • Willingness to travel as required • Excellent facilitation and workshop management skills. • Exceptional stakeholder engagement and communication skills. • Strong analytical and problem-solving abilities. • Ability to work independently and as part of a collaborative team.

🏖️ Vorteile

• Global Collaboration: The opportunity to work daily with diverse and talented professionals across the globe. • Off-the-Charts Career Growth: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing. • Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans. • Real Work-Life Balance: Dependent on location, we offer remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level.