Experience Strategy Lead

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Astound Digital

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

💼 Beratung

📦 Logistik

📣 Marketing

💰 Venture Round im 2021-05

Consulting • Logistics • Marketing

Astound Digital ist eine Digital-Commerce-Agentur, die End-to-End-E-Commerce-Erlebnisse und -Lösungen für Verbraucher-Marken entwirft und erstellt. Das Unternehmen konzentriert sich darauf, moderne Technologie und Design zu verbinden, um ansprechende Online-Shopping-Erfahrungen zu schaffen und arbeitet mit großen Marken zusammen, um innovative Handelsplattformen und -dienstleistungen zu implementieren. Astound legt Wert auf Karrieremöglichkeiten und stellt Talente in den Bereichen Technologie, Design und Handel ein, um maßgeschneiderte digitale Handelsprojekte zu realisieren.

Beschreibung

• Maintain a consistent billable utilization target by serving as the dedicated Design and Experience Lead for assigned client accounts and projects. • Directly contribute to and oversee the creation of Experience Strategy artifacts, including research frameworks, content audits, strategic benchmarks, persona development, and journey mapping • Scale the Experience Strategy practice by leading recruitment, interviewing, and hiring initiatives to grow the department. • Drive organization-wide growth by spearheading sales initiatives, strategic account reviews, and high-level consulting engagements. • Provide executive sponsorship and hands-on quality control across multiple projects to ensure the integrity of design and strategy deliverables. • Define and evolve the suite of services and deliverables offered, adapting to emerging market trends and evolving client needs. • Collaborate with sales and senior leadership teams to establish workflows for cross-functional integration between Experience Strategy, UX, and UI. • Develop modular, reusable sales documentation, service descriptions, and case studies to streamline RFP responses and business development. • Establish departmental standards for tools, processes, and methodologies while evangelizing the discipline across the wider organization. • Manage the functional team’s performance through resource allocation, mentorship, and professional development reviews. • Lead hands-on creation of practice-specific artifacts and provide collaborative support for UX and UI design work when necessary. • Create executive-facing narratives, presentations, and strategic storytelling that clearly communicate customer experience opportunities, transformation vision, and business value. • Develop a point of view on modern digital customer experiences across commerce, CRM, and self-service channels, grounded in customer behavior, buyer journeys, and brand experience principles.

🎯 Anforderungen

• 7+ years of professional experience in experience strategy, CX consulting, digital transformation • 3+ years of experience in functional team oversight and managerial leadership within a creative or agency environment. • Proven ability to meet and exceed billable utilization targets while simultaneously managing practice-level leadership responsibilities. • Extensive background working within the consulting or professional services industry, managing client relationships and delivering high-impact strategic solutions. • Experience acting as the primary Experience Strategy or CX lead on large-scale digital transformation initiatives, ideally spanning commerce, customer engagement, or digital experience platforms • Advanced skills in research methodologies, including facilitating stakeholder workshops and synthesizing complex research into cogent strategic arguments. • Demonstrated experience in presentation development and strategic storytelling, with the ability to translate complex ideas into compelling executive narratives; familiarity with UX design tools such as Figma preferred • Master-level communication, interpersonal, and presentation skills with a demonstrated ability to influence and inspire cross-functional teams. • Experience defining customer experience strategies informed by user behavior, journey design, digital engagement models, and commerce / retail experience principles.

🏖️ Vorteile

• Global Collaboration: The opportunity to work daily with diverse and talented professionals across the globe. • Off-the-Charts Career Growth: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing. • Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans. • Real Work-Life Balance: Dependent on location, we offer remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level.