Senior Sales Solutions Engineer – Enterprise AI, CX

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AstroHire

WebsiteLinkedInAlle Stellen

1 - 10 Mitarbeiter

Gegründet 2017

🎯 Rekrutierung

🤝 B2B

☁️ SaaS

Recruitment • B2B • SaaS

AstroHire ist ein intelligenter Rekrutierungsdienst, der sich auf Executive Search und Personallösungen spezialisiert hat. Das Unternehmen bietet maßgeschneiderte Einstellungsservices, um Unternehmen dabei zu unterstützen, die richtigen Talente zu finden und zu binden, einschließlich befristeter Vertragsmitarbeiter und Teamausbau für verschiedene Kompetenzbereiche. Mit einem Schwerpunkt auf Diversität und der Nutzung von KI-Technologie zielt AstroHire darauf ab, die Effizienz und Effektivität des Einstellungsprozesses zu verbessern und bietet branchenführende Garantien, um die Zufriedenheit sowohl der Arbeitgeber als auch der Arbeitssuchenden sicherzustellen.

Beschreibung

• Design and prototype enterprise-grade, AI-driven customer experience demo solutions, translating business logic into structured reasoning frameworks. • Architect robust retrieval, orchestration, and validation systems, building scalable prototypes that tolerate real-world data variability. • Own the transition from early-stage prototype to hardened proof of concept. • Operate independently in fast-moving, ambiguous environments. • Rapidly build working prototypes under tight timelines. • Take full ownership of technical outcomes rather than relying on downstream teams to validate feasibility. • Design with production realities in mind, not just happy-path demonstrations. • Maintain a consistently high conceptual and technical bar in AI-driven systems. • Deliver artifacts that withstand executive and architectural scrutiny.

🎯 Anforderungen

• 5+ years of experience in enterprise customer experience, contact center, or customer support technology environments. • Strong familiarity with CCaaS platforms, CRM systems, routing frameworks, digital messaging channels, escalation models, and reporting metrics. • Experience modeling solutions against operational KPIs including containment, AHT, SLA, escalation rate, QA score, and CSAT. • Demonstrated experience working with enterprise stakeholders across Operations, IT, Digital, and Architecture teams. • Proven ability to lead technical discovery in complex, multi-stakeholder enterprise accounts. • Experience extracting structured requirements from ambiguity. • Track record of influencing architectural decisions and technical direction within enterprise environments. • Comfortable pushing back constructively on scope, feasibility, and risk. • Hands-on experience building AI-driven applications using large language models or similar technologies. • Experience structuring reasoning flows, orchestration logic, and decision frameworks. • Practical experience designing retrieval strategies across structured and unstructured knowledge sources. • Strong Python proficiency including API client development, data normalization, error handling, and test harness construction. • Experience building lightweight internal tools or utilities to accelerate solution development. • Familiarity with version control and structured testing practices. • Working knowledge of cloud architecture patterns, including event-driven systems, middleware, and scalable API design. • Understanding of data modeling, schema design, and system scalability considerations. • Familiarity with at least one major cloud platform. • Experience operating in high-growth startups or similarly fast-paced environments. • High ownership mentality with minimal dependency on external resources.

🏖️ Vorteile

• Market-competitive total compensation package • 100% company paid family medical and 100% individual dental and vision insurance coverage • Flexible, unlimited vacation policy • Stock options • Strong company culture