Technical Support Specialist

🕒 vor 1 Monat

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Attio

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2019

💼 Beratung

📣 Marketing

☁️ SaaS

💰 €7.700.000 Seed Round im 2021-11

Consulting • Marketing • SaaS

Attio ist eine AI-native CRM-Plattform, die für Go-to-Market (GTM)-Teams und B2B-Unternehmen entwickelt wurde. Sie kombiniert ein flexibles, anpassbares Datenmodell mit schnellem Datensynchronisation (E-Mail, Kalender, Produkt- und Abrechnungsdaten), intelligenten Automatisierungen, KI-gesteuertem Prospecting und Lead-Routing sowie Echtzeit-Berichterstattung, um Umsatzteams bei der Umsetzung von Strategien in großem Maßstab zu unterstützen. Attio ist als SaaS-Produkt konzipiert und legt besonderen Wert auf Geschwindigkeit, Skalierbarkeit, Sicherheit (GDPR, CCPA, ISO) und Integrationen mit gängigen Vertriebs- und Daten-Tools.

Beschreibung

• Provide fast, friendly, and technically sound support via email, chat, and video calls — maintaining high CSAT and meeting SLAs across EU and US hours. • Diagnose, reproduce, and resolve product issues; document bugs and work closely with our Engineering team to ensure timely resolutions. • Capture and communicate customer feedback, identify recurring pain points, and represent the “voice of the customer” in cross-functional discussions with Product and Engineering. • Contribute to our Help Center, FAQs, and internal documentation in Notion and Guru; refine support processes to make the customer experience even smoother. • Build and maintain a deep understanding of Attio’s functionality, APIs, and integrations, staying ahead of upcoming releases and new features to support customers with confidence. • Work closely with colleagues across Support, Product, and Engineering to ensure consistent, high-quality service delivery and contribute to a culture of operational excellence. • Partner with customers to deeply understand their goals, workflows, and data models. Provide strategic, scalable solutions that go beyond resolving immediate issues — helping them optimise processes, automate intelligently, and realise long-term value from Attio.

🎯 Anforderungen

• Proven experience: 2+ years in a customer support or technical support role for a SaaS product, ideally within a start-up or high-growth environment. • Technical capability: Confident troubleshooting APIs, AI, CRMs, and workflow tools (experience with Zapier, Intercom, and/or Linear is a plus). • Outstanding communication: Exceptional written and verbal communication skills; you’re able to explain complex topics with clarity, simplicity, and warmth. • Customer empathy: A genuine desire to understand customer needs and deliver solutions that go beyond expectations. • Curiosity and initiative: A proactive learner who dives deep to uncover root causes, stays ahead of emerging technologies, and continually expands their technical expertise to drive better outcomes for customers and the team. • Operational excellence: Highly organized, detail-oriented, and dependable — you thrive on process, follow-through, and delivering consistently high-quality work. • Collaborative mindset: A strong team player who enjoys working cross-functionally and contributing to a supportive, transparent, and high-performing culture.

🏖️ Vorteile

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events