Account Manager

🔥 vor 22 Stunden

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mail-Benachrichtigung für neue Jobs einrichten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Auction Edge, Inc.

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2012

🚘 Automobilindustrie

📦 Logistik

☁️ SaaS

Automotive • Logistics • SaaS

Auction Edge, Inc. bietet eine umfassende Suite von Softwarelösungen für Fahrzeugauktionen. Produkte wie EDGE Pipeline, EDGE Spark und EDGE Simulcast verschaffen Auktionshäusern durch benutzerfreundliche, integrierte Tools entscheidende Wettbewerbsvorteile. Die Lösungen unterstützen dabei, Verkäufe zu steigern, Abläufe zu optimieren und das Kundenerlebnis zu verbessern. Die Plattform von Auction Edge lässt sich außerdem nahtlos in die Systeme von Branchenpartnern integrieren und schafft so eine reibungslose Erfahrung für Auktionshäuser und Fahrzeughändler. Das Unternehmen unterstützt Auktionshäuser mit leistungsstarken und innovativen Technologielösungen.

Beschreibung

• Serve as the primary point of contact for assigned auction customers across Auction Edge products, systems, and services • Resolve issues and provide tailored, proactive customer support • Translate customer feedback into actionable insights for internal product and service teams • Advise customers on solutions and identify growth opportunities using Auction Edge offerings • Facilitate performance reviews and scorecard discussions • Identify customer pain points and propose solutions to improve satisfaction and loyalty • Advise customers on integrating Auction Edge solutions into auction workflows • Monitor industry trends and connect product direction to customer business goals • Collaborate with cross-functional teams on customer strategies • Manage support and system enhancement request priorities and escalations • Document account activity using the Account Management toolset and CRM • Partner with the Install/Training team during implementation and installation of services and products • Assist Accounting with invoicing or collections communications as needed • Maintain relationships with auction staff and educate customers on new products and services • Maintain comprehensive auction relationship records in Edge’s CRM platform • Administer, monitor, and analyze NetSuite support-ticketing and CRM systems • Provide guidance to Jr Account Managers • Facilitate issue troubleshooting, product training, and client onboarding • Manage project work affecting clients

🎯 Anforderungen

• 4+ years of relevant industry experience • Proven ability to build and maintain relationships with assigned auctions • Exceptional written and verbal communication skills • Ability to build and maintain internal relationships across departments • Extensive experience with auction management systems and/or auction-facing products and services • Proven issue-resolution experience involving customers and cross-functional teams • Ability to manage a diverse customer portfolio throughout the client relationship lifecycle • Strong problem-solving abilities and ability to interpret business metrics • Competence facilitating and leading customer-facing meetings • Working proficiency administering CRM and support-ticketing tools, specifically NetSuite • Proficiency in Google Suite, Microsoft Office, and similar productivity tools • High school diploma or GED required • Ability to travel up to 75% as needed • Comprehensive knowledge of auction operations and the automotive industry preferred • Established auction-community relationships preferred • Business consulting experience preferred • Familiarity with support and ticket management software preferred • Bachelor’s degree or equivalent relevant experience preferred • Proficiency in Auction Edge tools, including Auction Management System, Spark, and CR Simplified • Must be able to work without visa sponsorship

🏖️ Vorteile

• Medical, Dental, and Vision Insurance coverage • 401k Retirement Plan • 20 days of accrued PTO • 12 Flex Days per year (one three-day weekend per month) • 8 paid holidays • 2 floating holidays • 1 paid volunteer day per year • Up to $100 Monthly Wellbeing Reimbursement Program • Education Reimbursement Program up to $4,000 per 12-month period • Focus Fridays • Relocation reimbursement offered for individuals relocating anywhere within 60 miles of the Franklin, TN office • Competitive pay • Opportunity for career advancement through continued company growth