Service Delivery Manager

🕒 vor 1 Monat

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Avertium

201 - 500 Mitarbeiter

🔒 Cybersecurity

🏢 Unternehmen

Cybersecurity • Enterprise

Avertium ist ein Cybersecurity-Unternehmen, das integrierte und kontextuelle Sicherheitslösungen für Unternehmen jeder Größe bietet. Avertium hilft Organisationen, ihre Werte zu schützen und Risiken zu managen, indem es Dienstleistungen wie Managed Threat Detection and Response, Attack Surface Management und Compliance Management anbietet. Ihr Ansatz, geprägt durch eine Kombination aus proprietären und führenden Technologien der Branche, gewährleistet eine sichere Umgebung für ihre Kunden. In Partnerschaft mit großen Technologieunternehmen wie Microsoft und SentinelOne bietet Avertium 24/7 Überwachungs- und Bedrohungsintelligenzdienste, wodurch die Welt für über 1200 Organisationen in 15 Branchen sicherer wird.

Beschreibung

• handle the high-quality delivery of Avertium Managed Services that meet and exceed the needs of customers. • work directly as member of Avertium’s Cyber Fusion Center to oversee delivery of Avertium’s security services to an assigned portfolio of accounts. • Customer will look to you not only as their primary advocate but also the accountable person responsible that expectations are being met and obligations fulfilled.

🎯 Anforderungen

• Possesses extensive knowledge of contemporary approaches to managing Threat Detection and Exposure Management operations. • Experience with extended detection and response (XDR) solutions; preferably Microsoft Defender or SentinelOne. • Exhibits superior influence and negotiation skills, particularly in crisis and conflict management situations. • Demonstrates the ability to understand and analyze issues or problems to formulate and implement corrective action plans. • Proactively and effectively manages risk on high to very high-risk projects. • Capable of developing and presenting high-impact messages to executive-level management. • Displays superior communication skills, both verbal and written, with the capability to represent Avertium at external customer and industry events. • Shows strong ability to lead and coordinate teams, including both global and virtual teams. • Exhibits strong negotiation skills within workgroups, customers, and Avertium management. • Customer- and relationship-focused, process-driven, metric-focused, results-oriented, organized, self-directed. • Ability to multi-task and find innovative solutions to problems. • **Preferred Skills:** • Ability to build & manage strong customer relationship at the executive level. • Capable of applying business management principles, financial concepts, and contractual knowledge to analyze business needs and develop strategic recommendations. • Utilizes appropriate knowledge and methodologies to resolve highly complex business issues with significant organizational impact. • Develops and consistently implements Quality and Continuous Improvement Plans. • Demonstrates solid project budgeting and forecasting skills. • Acquires and applies industry sector knowledge (e.g., finance, manufacturing) to benefit customer initiatives. • BA/BS in Business Administration, Finance, Computer Science, or an equivalent combination of education and/or experience. • One (1) to two (2) years of experience managing professional or managed services engagements in an Information security and cybersecurity industry setting. • Three (3) to Five (5) years of information security or cyber security experience. • Advanced proficiency in analytical, organizational, project management, interpersonal and communication skills (verbal and written).

🏖️ Vorteile

• competitive salaries • full benefits • unlimited paid time off • participation in 401(k) • opportunities for professional growth and development

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