Field Service Manager

🕒 vor 15 Tagen

🐊 Florida, New Jersey, +4 weitere Bundesländer – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $109.000 - $136.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Azenta Life Sciences

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

🧬 Biotechnologie

🔬 Wissenschaft

⚕️ Krankenversicherung

💰 Post-IPO Equity im 2022-11

Biotechnology • Science • Healthcare Insurance

Azenta Life Sciences ist ein Unternehmen, das sich darauf spezialisiert hat, die Markteinführung von Durchbrüchen und Therapien in den Life Sciences durch fortschrittliche Lösungen für Sample Exploration und Sample Management zu beschleunigen. Mit Expertise in Genomics, kryogener Lagerung, Automation und Informatics unterstützt Azenta seine Kunden dabei, Entdeckung, Entwicklung und Bereitstellung zu beschleunigen und wissenschaftlichen Fortschritt effizient zu realisieren. Das Unternehmen betont die zentrale Rolle seiner Mitarbeitenden für Erfolg und Wirkung und bietet ein unterstützendes Arbeitsumfeld mit umfassenden Gesundheitsleistungen, bezahltem Urlaub und Möglichkeiten zur beruflichen Weiterentwicklung. Azenta bekennt sich zu Diversität und Equal Opportunity Employment und fördert innerhalb seiner weltweiten Präsenz eine große Vielfalt an Erfahrungen und Kompetenzen.

Beschreibung

• Manage the coordination of technical and administrative support activities including installation, repair, preventive maintenance, and engineering change upgrades to be performed at client sites • Ensure this through adequate reporting management and system maintenance, excellent communication with external customers and internal specialists as well as a keen sense for efficient processes and a fascination for technology • Key ownership and management of customer escalations • Enforce and promote a positive safety culture; Manage and drive safety compliance • Coordinate the planning, development, and implementation of repair, upgrades, and preventive maintenance procedures to maintain system operations • Provides input for team and FSE development plans • Build and maintain regular communication with cross functional teams to ensure customer service effectiveness • Assists in interviewing and hiring new Field Service Technicians and supports onboarding/offboarding process as needed • Maintain industry standard utilization percentage as measured in our existing Service System utilizing Salesforce for scheduling team • Support activities resulting in accurate and effective PM planning - Ensures company policies and procedures are followed by team members • Understand the key financial drivers and subsequent impact on the business • Demonstrates outstanding customer service through maintenance of high quality and integrity in the work environment • Review/Approve the team’s operating expenses and identifies spending trends and methods to optimize the budget/expense

🎯 Anforderungen

• Experience is Salesforce.com is preferred • Must be proficient with MS office products and possess the ability to learn related sales or service software tool • Previous leadership experience especially within a field service team and/or remote employees • Knowledge of mechanical, electrical, electronic, pneumatic and hydraulic systems • Self-motivated individual that demonstrates a high level of autonomy and ability to resolve complex problems and strong decisioning making skills • Capable of creating an environment of support and accountability • Excellent communicator that works well with others and treats employees fairly with strong customer service orientation • Ability to interact and communicate effectively with technicians, support staff, and valued customers • The ability to work in a fast-paced environment and operate remotely from the main office with limited supervision

🏖️ Vorteile

• EOE M/F/Disabled/VET