Customer Success Manager

🕒 vor 6 Monaten

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

Jetzt Bewerben

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Benchmark Gensuite®

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501 - 1000 Mitarbeiter

☁️ SaaS

📋 Compliance

🤖 Künstliche Intelligenz

SaaS • Compliance • Artificial Intelligence

Benchmark Gensuite® ist eine zukunftsorientierte, Enterprise SaaS-Plattform, die integrierte Lösungen für Umwelt-, Gesundheits- und Sicherheitsmanagement (EHS), Nachhaltigkeit, Compliance und Qualitätsmanagement bietet. Die Plattform stellt Module für Vorfallsmanagement, Inspektionen, CAPA, regulatorisches und chemisches Management, Umwelt- und Nachhaltigkeitsberichterstattung, Produktverantwortung und Betriebssicherheit bereit – mit eingebettetem KI (Genny AI) und mobilen/IoT-Integrationen, um die Berichterstattung, Risikobewertung und Außendienstabläufe für große Organisationen und globale Unternehmen zu automatisieren.

Beschreibung

• Drive customer satisfaction and growth among a portfolio of existing customers • Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement • Design, plan and coordinate program activities to help drive program success and participation • Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience • Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities • Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap • Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions • Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning • Maintain a flexible schedule to accommodate travel and customer meeting requirements

🎯 Anforderungen

• Bachelor's degree required • 3-5 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role • Proficiency with Microsoft Office Suite including Excel and PowerPoint required • Ability to be flexible and adaptable • Ability to prioritize, execute projects, and manage time effectively • Empathetic, customer-first attitude • Experience with SaaS required • Strong communication interpersonal skills to effectively interact with customers and colleagues • Willingness to travel and adapt to changing schedules and environments

🏖️ Vorteile

• annual bonus programs • regular team-building events • off-cycle reviews to promptly give excellent performers their due • engaging team activities including happy hours and exciting virtual events • team member networks like the Respect for Diversity Group and the Sustainability Group