Program Manager – Customer Experience

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🕒 vor 6 Tagen

☕ Washington – Remote

☕ Washington – Remote

💵 $100.000 - $110.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

📋 Programmmanager

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Beschreibung

• Own and manage integrated workback plans across readiness, validation, communications, and launch milestones • Drive execution cadence (daily/weekly standups, status reviews, checkpoints) • Track dependencies, risks, and blockers; proactively drive resolution and communicate tradeoffs • Plan and execute User Acceptance Testing (UAT) programs end-to-end • Define validation phases and manage phased (“ring-based”) deployments • Coordinate participant onboarding, access, training, and logistics • Capture and synthesize feedback into structured, actionable insights • Manage staged rollout processes with clear entry and exit criteria • Facilitate feedback loops, office hours, and iteration cycles • Maintain centralized tracking of issues, feedback, and resolutions • Partner with engineering, customer experience, and readiness teams to align timelines and deliverables • Translate user and field feedback into clear, prioritized inputs • Ensure alignment across parallel workstreams to avoid fragmentation • Coordinate readiness activities including training, communications, and launch preparation • Manage asset development, publication workflows, and compliance approvals • Ensure deliverables are complete, clear, and ready for scaled distribution • Develop high-quality presentations and executive-ready updates • Provide clear, timely status reporting and program insights • Build strong relationships with stakeholders across multiple organizational levels

🎯 Anforderungen

• 5–7+ years of program or project management experience • Proven experience in workback planning, execution management, and risk mitigation • Experience running UAT programs, pilots, or phased/iterative rollouts • Strong cross-functional coordination skills without direct authority • Excellent communication skills (written, verbal, and presentation), including PowerPoint expertise • Ability to operate effectively in ambiguous, fast-moving environments • Strong organizational, problem-solving, and time management skills • Experience using collaboration and productivity tools (e.g., SharePoint, project tracking tools, document collaboration platforms) • Prior experience working within a large enterprise environment (minimum 1 year)

🏖️ Vorteile

• Medical, dental, and vision coverage • Flexible Spending Account • 401k program • Competitive PTO offerings • Parental Leave • Opportunities for professional growth and development