Senior Program Manager, People Programs – AI

🕒 vor 6 Tagen

🐊 Florida, Rhode Island, +3 weitere Bundesländer – Remote

🐊 Florida – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $120.000 - $150.000 / Jahr

⏰ Vollzeit

🟠 Senior

📋 Programmmanager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Gainsight

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2013

☁️ SaaS

🤝 B2B

🤖 Künstliche Intelligenz

SaaS • B2B • Artificial Intelligence

Gainsight ist ein führendes Unternehmen im Bereich Customer Success Plattformen, anerkannt im Gartner® Magic Quadrant 2024. Es bietet eine umfassende Produktpalette, die darauf ausgelegt ist, das Kundenengagement zu verbessern, die Kundenbindung zu steigern und das Unternehmenswachstum zu fördern. Die Plattform von Gainsight liefert KI-gestützte Echtzeiteinblicke in Kundeninteraktionen, ermöglicht digitale Strategien für den Customer Success und fördert die Nutzeradoption durch In-App-Interaktionen und Produktanalysen. Das Unternehmen hat das Ziel, Kundendaten zu konsolidieren, Geschäftsteams zu harmonisieren und effiziente Kundenkommunen zu schaffen. Mit einem Fokus auf die Skalierung von Kundenreisen mittels KI bei gleichzeitiger Beibehaltung menschlicher Elemente bedient Gainsight eine Vielzahl von Branchen mit seinen Lösungen für das Customer Success Management.

Beschreibung

• Lead complex, cross-functional HR initiatives from planning through execution. • Develop project plans, timelines, governance structures, risk mitigation plans, and success metrics for enterprise HR programs. • Coordinate stakeholders across multiple HR functions to drive alignment, accountability, and execution. • Monitor program progress, identify risks and dependencies, and proactively drive resolution. • Facilitate working sessions, steering committees, and executive updates for key initiatives. • Support change management activities associated with new HR programs, processes, and operating models. • Document and standardize processes, lessons learned, and best practices across HR programs. • Assess HR workflows and processes to identify opportunities for automation, AI adoption, and operational improvements. • Partner with HR teams to map current-state and future-state processes. • Research emerging AI tools, capabilities, and industry practices relevant to HR. • Support the design, testing, implementation, and adoption of AI-enabled solutions across HR functions. • Measure and track the impact of AI and automation initiatives, including efficiency gains, employee experience improvements, and adoption metrics. • Develop recommendations for process improvements that increase scalability and reduce manual work. • Help build AI literacy and change readiness across the HR organization. • Build strong partnerships across HR functions and business stakeholders. • Influence without direct authority to drive progress on shared goals. • Translate complex concepts into clear communications and actionable plans. • Balance competing priorities while maintaining focus on strategic outcomes and business value. • Serve as a trusted partner to HR leaders on transformation initiatives and operational improvements.

🎯 Anforderungen

• 5+ years of experience in Human Resources, People Operations, Talent, Organizational Effectiveness, or related people-focused functions. • 6–10+ years of experience in program management, HR transformation, consulting, business operations, HR operations, or related fields. • Strong understanding of how generative AI and emerging technologies can be applied to improve employee, manager, and HR team experiences. • Demonstrated experience leading complex cross-functional initiatives with multiple stakeholders. • Strong project and program management skills, including planning, execution, governance, and risk management. • Experience driving process improvement and organizational change initiatives. • Excellent communication, facilitation, and stakeholder management skills. • Ability to influence and drive outcomes in a highly matrixed environment. • Strong analytical and problem-solving capabilities. • Experience supporting HR, People Operations, Talent, or organizational effectiveness functions (nice-to-have). • Experience evaluating or implementing AI, automation, workflow, or productivity solutions (nice-to-have). • Familiarity with HR technologies and employee lifecycle processes (nice-to-have).

🏖️ Vorteile

• fully covered medical premiums (employee-only) • flexible PTO • 401(k) plan • dental and vision coverage • remote work options • $10,000 lifetime fertility stipend • access to coworking spaces around the globe • dedicated Recharge Holidays - one long weekend each quarter to relax and reset