Mid-Market Customer Success Manager

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🕒 vor 4 Monaten

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

🦅 H1B-Visum-Sponsor

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BrightHire

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2019

👥 HR Tech

🎯 Rekrutierung

💰 €20.500.000 Series B im 2021-10

HR Tech • AI • Recruitment

BrightHire ist eine von KI unterstützte Interview-Intelligenzplattform, die Teams im Bereich Talentakquise dabei hilft, Interviews zu planen, durchzuführen und zu analysieren. Zu den Produkten zählen BrightHire Screen – ein ständig aktiver KI-Interviewer für skalierbare und konsistente erste Sichtungen – sowie KI-Co-Piloten für die Interviewplanung, Echtzeit-Guidance, automatisierte Notizen/Transkription, Kandidateninsights und Coaching zur Reduzierung von Verzerrungen und Verbesserung der Einstellungsqualität und Effizienz. Die Plattform integriert sich mit ATS-, Video- und Kollaborationstools und legt Wert auf Unternehmenssicherheit und Compliance für HR-Teams.

Beschreibung

• Own a portfolio of Mid-Market customers, leading all post-sale engagement from implementation handoff through renewal with clear accountability for outcomes • Drive successful rollout, training, adoption, and ongoing value realization across your book of business • Manage renewals end-to-end, positioning BrightHire’s value, ROI, and long-term partnership to drive retention and expansion • Deliver a consistent, high-quality customer journey using a blend of scaled programs (one-to-many content, playbooks, automated workflows) and targeted 1:1 engagement • Execute efficient, repeatable success motions while exercising strong judgment on when to lean in with higher-touch engagement • Leverage data, usage trends, and health indicators to proactively identify risk, expansion opportunities, and moments that matter • Build strong, trust-based relationships with key stakeholders, from day-to-day administrators to senior Talent and HR leaders • Act as a strategic advisor, helping customers align BrightHire to their hiring goals, change management needs, and interview strategy • Partner closely with Sales, Implementation, Support, and Product to ensure a seamless and coordinated customer experience • Represent the voice of the customer internally, contributing insights that shape product improvements and customer success programs • Communicate clearly and effectively across formats — emails, decks, live meetings, executive readouts, and challenging conversations

🎯 Anforderungen

• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role at a B2B SaaS company • Experience managing a variety of customer sizes across onboarding, adoption, and renewal, with commercial ownership • Comfort operating with autonomy — you can prioritize your work, make sound decisions, and own outcomes without heavy oversight • Strong interest and experience using AI tools, automation, and systems to streamline your personal workflows and increase efficiency • Excellent written and verbal communication skills — you can craft a crisp email, build a compelling deck, and lead high-stakes meetings with confidence • Data fluency — comfortable using usage data, dashboards, and spreadsheets to inform recommendations and structure action and automation • Technically curious and quick to learn — you enjoy becoming a product expert and translating complexity into clarity for customers • Resourceful, proactive, and adaptable — able to navigate ambiguity while continuing to move customers forward • Collaborative, low-ego team player who partners effectively across functions • Curiosity and enthusiasm for how responsible AI can improve hiring decisions and outcomes

🏖️ Vorteile

• Health insurance • 401(k) • Flexible work arrangements • Professional development