Platform Implementation Consultant

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🕒 vor 3 Monaten

🏄 California – Remote

🏄 California – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🛠️ Implementierungsspezialist

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Brightidea

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 1999

☁️ SaaS

⚡ Produktivität

🏢 Unternehmen

SaaS • Productivity • Enterprise

Brightidea ist ein führendes Softwareunternehmen, das sich auf das Ideen- und Innovationsmanagement spezialisiert hat und eine Plattform für Organisationen bietet, um Mitarbeiterideen zu erfassen, zu teilen und zu bewerten. Ihre Software unterstützt Aktivitäten wie Crowdsourcing-Herausforderungen und Hackathons, wodurch Unternehmen offene Innovationen vorantreiben und ein Portfolio von Initiativen effektiv verwalten können. Die Werkzeuge von Brightidea helfen Organisationen, ihre Innovationsbemühungen zu skalieren, was letztendlich erhebliche finanzielle Auswirkungen hat und eine Kultur der kontinuierlichen Verbesserung und Zusammenarbeit fördert.

Beschreibung

• Lead end-to-end software implementations for enterprise clients, from discovery through launch and expansion • Translate client business processes and goals into scalable Brightidea configurations and product solutions • Serve as the product authority and trusted advisor during client engagements • Confidently prescribe best-practice solutions and guide clients away from non-viable approaches when necessary • Balance client vision with platform capabilities, timelines, and scope • Build and manage complex Brightidea configurations, templates, and client systems • Advise on and implement solutions involving design, Product APIs, and integrations • Troubleshoot, test, and validate configurations to ensure quality delivery • Explore, experiment, and self-solve technical challenges before escalating when needed • Think beyond individual use cases to identify opportunities for broader platform adoption across the enterprise • Help clients position Brightidea as a foundational system, not a one-off process • Partner with internal teams to align implementations with long-term customer success and expansion goals • Own project scope, documentation, schedules, and delivery plans • Manage multiple client engagements simultaneously while maintaining quality and momentum • Proactively communicate status, risks, and recommendations to clients and internal stakeholders • Support sales and services leadership as needed during pre-sales or escalation scenarios • Deliver technical training to customers, including live sessions and recorded content • Script and record standardized training videos • Contribute to internal best practices, templates, and strategic services initiatives

🎯 Anforderungen

• 3–5+ years of experience in software implementation consulting, SaaS professional services, or technical consulting • Strong hands-on experience with web technologies (HTML, CSS, JavaScript) -and APIs • Experience implementing or supporting enterprise-scale software solutions • Proven ability to manage multiple client engagements simultaneously • Strong project management and documentation skills • Confident, authoritative communication style that inspires trust with senior stakeholders • Ability to lead client conversations, manage expectations, and navigate trade-offs • Excellent written, verbal, and facilitation skills • Full-stack, self-starter mentality — willing to dig in, experiment, and figure things out • Strategic thinker who can see beyond individual tasks to enterprise-level impact • Collaborative team player with a strong sense of ownership and accountability • Comfortable operating in ambiguity and fast-paced environments • Experience with enterprise integrations and global collaboration tools • Prior work at consulting firms or SaaS companies delivering custom implementations • Familiarity with innovation, idea management, or digital transformation platforms • Experience supporting large, complex enterprise clients • Bachelor’s degree required; advanced degree a plus • Ability to travel up to 50% (typical travel closer to ~20%)

🏖️ Vorteile

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development