Senior Systems Engineer, Technical Support

🔥 vor 17 Stunden

🏄 California – Remote

🏄 California – Remote

💵 $90.000 - $172.500 / Jahr

⏰ Vollzeit

🟠 Senior

⚙️ Systemingenieur

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Calix

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2000

📡 Telekommunikation

☁️ SaaS

🏢 Unternehmen

💰 €50.000.000 Venture Round im 2009-08

Telecommunications • SaaS • Enterprise

Calix ist ein umfassender Lösungsanbieter, der Breitbanddienstanbieter (BSPs) dabei unterstützt, ihre Unternehmen zu vereinfachen, Innovationen voranzutreiben und zu wachsen. Über seine fortschrittliche Breitbandplattform bietet Calix Technologien wie 10G-PON, 5G, Wi-Fi 7 und mehr, um den Netzbetrieb zu verbessern, Ausfallzeiten zu reduzieren und das Erlebnis der Abonnenten zu steigern. Das Unternehmen stellt Managed Services wie SmartLife und SmartHome bereit, die Abonnenten dabei helfen, ihren vernetzten Lebensstil zu steuern, zu sichern und zu optimieren. Calix bedient unterschiedliche Anbietertypen, darunter Telekommunikationsunternehmen, Kabelnetzbetreiber und kommunale Versorgungsbetriebe, und unterstützt sie dabei, kritische Breitbandkonnektivität bereitzustellen und den Zugang von Gemeinden zu digitalen Diensten zu transformieren. Mit einem Fokus auf Cloud-Technologie, Analytics und Transformationsberatung befähigt Calix Serviceprovider, im digitalen Zeitalter erfolgreich zu sein.

Beschreibung

• This position will provide escalation support via the telephone, web or at the customer site with specific data centric objectives based off product responsibilities • The candidate must be able to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires • The candidate will be responsible for creating technical documentation to aid in knowledge sharing for both internal and external audiences • Provide customer perspective cross functionally across internal teams, including Executive level • Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements • Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement • The ideal candidate must be able to excel in a fast-paced environment, to manage multiple customer issues/projects simultaneously, provide quick yet thorough responses and meet aggressive deadlines • Focusing on our CalixOne portfolio, this position will be working with our Cloud and Cloud-Connected Wi-Fi Premises equipment • Work with cutting edge hardware and software by supporting our Early Adopter customers for new products and services

🎯 Anforderungen

• 5+ years of technical support and/or escalation support experience, with background in Networking or Software as a Service (Saas) Applications • Strong troubleshooting and problem-solving skills are a must • Ability to use data and insight to explain a situation and make informed decisions and recommendations for improvement • This role requires an engineer who is relentlessly customer-centric, a problem-solver, and a strong collaborator • Strong cultural fit, valuing teamwork, shared success while constantly striving to better yourself for the collective impact to the team • Exceptional oral & written communications skills, with ability to be concise and effective • Measured and mature presentation skills suitable for Executive level conversations • Strong interpersonal skills are crucial, including self-awareness and relationship building/maintenance • Strong technical account management, customer service and project management skills • Strong initiative, being a self-starter is key for success in this role • Constantly seeking to learn more, technically and professionally, and coachable with a passion for knowledge • BS/MS EE, CS, or equivalent study activity • Focus/Interest on Cloud-based technology – client/server architecture with remotely connected devices • Strong understanding of Netflow, IPFix, TR-069, REST, HTTP, STUN, JSON, SQL • Understanding of TCP/IP, L2 switching, L3 routing, VLANs, QoS/DSCP • Understanding of 802.11, DHCP, NAT, DNS, Firewalls, SNMP, IGMP & IPTV, Scripting (Python / Bash / PHP / Perl / CGI), Linux

🏖️ Vorteile

• As a part of the total compensation package, this role may be eligible for a bonus • For information on our benefits click here