Workforce Management Scheduling Analyst

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🕒 vor 1 Monat

🏈 Alabama, Florida, +8 weitere Bundesländer – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🧐 Analyst

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The Christian Broadcasting Network

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 1960

📱 Medien

🤝 Non-Profit

🤲 Wohltätigkeit

Media • Non-profit • Charity

Das Christian Broadcasting Network ist eine gemeinnützige christliche Medienorganisation, die Fernsehprogramme (einschließlich "The 700 Club"), Nachrichten, Radio, Podcasts, Animationen ("Superbook") und digitale Ressourcen produziert, um das Evangelium zu teilen und glaubensbasierte Nachrichten, Andachten und Bildungsinhalte bereitzustellen. Es betreibt auch humanitäre und Ministeriumsbereiche, wie Operation Blessing und andere globale Hilfs- und Outreach-Programme, die Hilfe, Gebetsunterstützung und Glaubensressourcen für Gemeinschaften weltweit bereitstellen. CBN wirbt Spenden aus, bietet Apps und Online-Kurse an und verteilt Inhalte über Rundfunk- und digitale Plattformen, um Zuschauer und Unterstützer zu engagieren und zu bedienen.

Beschreibung

• Provide accurate scheduling for the CBN contact center workforce that meets service requirements and performance goals • Create and update daily and weekly net staffing requirements • Publish schedules that optimize staffing • Explore creative opportunities to improve scheduling • Collaborate with the WFM team to suggest and implement changes to WFM tools, software, and policies to ensure optimal efficiency in all processes and procedures • Facilitate ministry activities and contribute to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide

🎯 Anforderungen

• Strong working knowledge of operational procedures and core processes used in a Contact Center • Strong communication and presentation skills including the ability to explain detailed information in a tactful manner at all organizational levels • Proficient using Microsoft Excel, Word and other Microsoft Office programs with the ability to learn new software • Experience using Contact Center WFM systems and software (such as Genesys Cloud) preferred • Experience in a contact center environment involving an operational role a plus • Self-motivated with ability to work independently and take initiative on projects as well as the capacity to delegate or involve other stakeholders and team members with minimal direction • High level of accuracy in all work as well as a commensurate skill level to review personal work and complete all projects in the required timeframe • Excellent interpersonal skills with ability to establish professional rapport with all levels of management, staff and outside public • Ability to work in a structured, fast-paced environment, and quickly adapt to change • Punctual attendance with the ability to work weekends and some holidays as needed and/or required by management • Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols • BA/BS or higher in a relevant field of study (i.e. Business, Mathematics, and Logistics) or equivalent work-related experience in a contact center environment preferred • Ability to maintain a distraction-free home work environment • Ability to maintain consistent access to a high-speed cable or fiber internet router • Good manual dexterity with ability to sit for extended periods of time at a computer workstation • Demonstrate life application of Biblical principles and practices in alignment with CBN’s nonprofit Christian mission.

🏖️ Vorteile

• Competitive salary • Benefits package including healthcare for full time positions