New Patient Consultant

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🕒 vor 8 Tagen

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 €0 - €21 / Stunde

⏰ Vollzeit

🟢 Junior

💼 Berater

🚫👨‍🎓 Kein Abschluss erforderlich

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CCRM Fertility

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 1987

🧬 Biotechnologie

🧘 Wellness

💰 Private Equity Round im 2015-08

Healthcare • Biotechnology • Wellness

CCRM Fertility ist ein führender Anbieter von Fruchtbarkeitsbehandlungen und Forschungsdienstleistungen und betreibt ein nationales Netzwerk von Kliniken in den Vereinigten Staaten und Kanada. Sie bieten ein umfassendes Spektrum an Dienstleistungen, darunter In-vitro-Fertilisation (IVF), Fruchtbarkeitstests, Einfrieren von Eizellen und Sperma sowie personalisierte Betreuungsoptionen. CCRM Fertility verpflichtet sich zu innovativen Technologien und wissenschaftlichen Techniken, die die Behandlungsergebnisse verbessern und den Familienaufbau für Einzelpersonen und Paare, einschließlich LGBTQ-Familien, zugänglicher machen.

Beschreibung

• The New Patient Consultant is responsible for assisting new patients in initiating their CCRM Fertility journey, understanding their options, and ensuring a seamless transition into care. • This role will serve as a liaison between patients and healthcare providers, providing information on the physicians and the CCRM patient experience, and registering patients into the electronic medical record system. • Answer incoming calls with the ultimate goal of aiding the patient in scheduling a new patient appointment. • Communicate information regarding CCRM’s physicians, services, and successes to the potential patient. • Obtain necessary information from the patient including referral source, reason for appointment, demographic information for both patient, spouse, or partner, and insurance information for both. • Work in EMR-system to ensure all patient data is promptly inputted and remains up-to-date. • Send consent forms via DocuSign to both patient, spouse, or partner. • Contact potential patients who have submitted their contact information via CCRM’s website. • Communicate with physicians, clinical/front office staff, and other departments as needed to address patient questions, concerns, and other circumstances. • Maintain and track internal forms and spreadsheets as directed by supervisor. • Attend all staff meetings and in-service meetings. • Other duties as assigned.

🎯 Anforderungen

• High School Diploma or GED required. • 1+ year experience in large volume inbound call center preferred • 1+ year experience in healthcare field preferred.

🏖️ Vorteile

• Generous Paid time-off (PTO) and paid holidays • Medical, Dental, and Vision Insurance • Health benefits eligible the first day of the month following your start date. • 401(k) Plan with Company Match (first of the month following 2 months of service) • Basic & Supplement Life Insurance • Employee Assistance Program (EAP) • Short-Term Disability • Flexible spending including Dependent Care and Commuter benefits. • Health Savings Account • CCRM Paid Family Medical Leave (eligible after 1 year) • Supplemental Options (Critical Illness, Hospital Indemnity, Accident) • Professional Development, Job Training, and Cross Training Opportunities • Bonus Potential • Potential for Over-time Pay (Time and a half) • Holiday Differential Pay (Time and a half) • Weekend Shift Differential Pay ($4.00 per hour)