OEM Account Manager, Service

🕒 vor 2 Monaten

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $117.000 - $130.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💰 Account Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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CDK Global

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 1972

☁️ SaaS

🤖 Künstliche Intelligenz

Automotive • SaaS • Artificial Intelligence

CDK Global ist ein führender Anbieter von Softwarelösungen für Autohäuser, die nahezu 15. 000 Händlerstandorte weltweit bedienen. Das Unternehmen befähigt Automobil- und Schwerlastwagenhändler mit fortschrittlichen Werkzeugen und Technologien, um sowohl Verkaufs- als auch Serviceabläufe zu verbessern. Mit über 50 Jahren Erfahrung bietet CDK Global eine umfassende Produktpalette, darunter Händlerverwaltungssysteme, Customer Relationship Management Software, digitale Einzelhandelslösungen sowie Finanz- und Versicherungsinstrumente. Das Unternehmen konzentriert sich darauf, nahtlose und integrierte Lösungen zu schaffen, um Vertrauen zu fördern, Abläufe zu optimieren und Gewinne für seine Kunden in den Bereichen Automobil und Schwerlastwagen zu steigern. CDK Global legt außerdem Wert auf die Nutzung von künstlicher Intelligenz, um das Einkaufserlebnis im Automobilbereich zu transformieren, indem es Einblicke und Intelligenz durch sein einheitliches Lösungsportal bietet.

Beschreibung

• Manage business relationship and program service delivery tied to the agreed upon statement of work • Organize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client facing engagements • Collaborate with client on program financial modeling, project-based projections, and monthly/annual financial deliverables • Facilitate presentment, communication, and approval of OEM program invoices • Serve as escalation point as needed to help resolve large range of program related inquiries tied to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting • Helps in the negotiation of project resources, deliverables and cost • Identifies new OEM business opportunities and works closely with sales, customer success, and product teams to expand account penetration, increase tool engagement, and accelerate revenue growth • In partnership with finance teams compile forecasting, planning, modeling, invoice presentations, etc. • Interface with client and internal contract teams as needed for buy-sells, conversions, terminations, and related internal change administration • Works with internal teams to develop, implement and maintain processes and program service levels • Supports the field organization in ensuring resolution of issues requiring support from cross-functional operational or technical teams • Manage contract renewals for assigned programs • Assists with OEM Guidebooks for Field Sales • Partner with product & technology teams for new feature development and prioritization and defect fixes • Manage new SOW and CR development, internal approvals, and execution • Ensure CDK compliance with client technical requirements • Collaborate with product owners and functional teams for installation and ongoing support as new features released • Serve as program expert to support internal teams with successful pilots, launches, pricing, dealer adoption and communication, implementations, and ongoing support • Provides program dashboards that provide quick, clear visibility of program status and performance

🎯 Anforderungen

• 5+ years external automotive client relationship management • Experience working with Auto Manufacturer dealer retail programs • 5-10 years software project, program, and/or engagement management • Expert in automotive retail solutions and workflows • Hands on ability to navigate complex business environments to resolve customer requests and requirements • Strong communication, presentation, and organization skills • Excellent analytical skills including the ability to model scenarios and manage to financial • Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity • Ability to anticipate and adapt to changing conditions, risks and opportunities • Travel for in-person client meetings, team meetings and other ad-hoc requests • Knowledgeable on CDK applications (Preferred) • PMP or other industry certification a plus • Bachelor’s or equivalent experience.

🏖️ Vorteile

• Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement